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TTEC Operations Leader, Healthcare BPO in Ahmedabad, India

Operations Leader, Healthcare BPO

TTEC is seeking an Operations Leader, Healthcare BPO to join our India based BPO Operations team supporting our US based healthcare clients. You are a high energy leader who can motivate and coach those around you. If this sounds like you, and you’re looking for a rewarding career, then TTEC’s Healthcare Operations team might be the place for you!

*What you’ll be doing: *

The Operations Leader, Healthcare BPO is responsible for the overall strategy of the newly created Revenue Cycle Management (RCM) Operations team. This means that you are responsible for fulfilling the high expectations we set for our client relationships. We want to meet our promises and find new ways to consistently perform. In this role, you will work directly with our marketing and sales team to foster new business opportunities, uncover prospective expansion options, and continuously deepen current client relationships. This role reports to Sr. Vice President, Global Healthcare Operations based out of US. This role can be based out of any major metropolitan location initially.

What you’ll bring to us:

  • Manage India healthcare BPO unit, charged with various elements of Revenue Cycle Management Operations.

  • Prepare business plans for new RCM products. Overall development of business operations, broadening the company’s healthcare BPO business.

  • Develop and maintain strong, positive client relationships with clients by building a bridge to the client and evaluating the opportunities for growth.

  • Evaluate the results of operations regularly and systematically and report to senior leadership.

  • Ensure all organization activities and operations are carried out in compliance with local, state, and federal regulations.

  • Oversee the RCM operations team to ensure a fiscally responsible operation.

What skills you’ll need:

  • Bachelor’s degree in healthcare, business, or related field. MBA preferred.

  • At a minimum, 7 years managerial experience in an offshore BPO work environment managing healthcare RCM clients. Related outsourcing operations experience in a global set up preferred

  • Knowledge of various RCM aspects like Patient access, Coding and Revenue management

  • Awareness of US Provider market with exposure to payers and PBMs.

  • Good understanding of managing account financials and ability to do projections, manage costs and profitability directly.

  • Computer literate with proficiency in MS Word, MS Excel and MS PowerPoint

  • Excellent oral and written communication skills

  • Strong general management experience including operations, human capital, facilities and financial management

  • Ability to lead and partner successfully with teams, management and client

  • Strong coaching, people, and leadership skills

  • Data analysis skills. Technology acumen and reporting

Who We Are:

TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, the Company's nearly 56,200 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit

*Employment Requirements: *

TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Job: *Operations / Business Support

Title: Operations Leader, Healthcare BPO

Location: India-Gujarat-Ahmedabad

Requisition ID: 02U3T