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As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive.The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution.The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLE's, and providing technical support for employees that contact the center.As a Customer Care Representative 1, a typical day toinclude the following:Enroll employees directly into their benefits via the phone for self-service assistanceProvides adjudication for documents related to dependent verificationWorks with employees to schedules appointments for EBRC new hire servicesDeliver high level technical support including but not limited to system password resetsNavigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTraxAccurately document client activities; follow-up on outstanding issues to ensure appropriate resolutionsProvide exceptional customer servicePerforms other duties as assignedQualificationsAbility to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detailFamiliarity with and aptitude for team-oriented, collaborative environmentBroad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phoneStrong written and oral communication skills, with proven problem-solving skillsKeen attention to detail with an eye for process improvementProficient in Microsoft Office with ability to learn and operate multiple systems1+ years of inbound/outbound contact center experience preferred2+ years of benefits related experience preferred, 6+ months requiredMust be able to work a flexible schedule based upon high call volume needs.EducationBachelor's degree preferredHigh school diploma or equivalentBy applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch... For full info follow application link.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an