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As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive.The Customer Care Representative II provides employee benefits support and is engaged in exceptional customer service via phone or email, while maintaining accuracy of information provided with first call resolution.The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. The Customer Experience Center (CEC) is in place to accurately handle multiple call types and emails coming into the EBRC from client employees. The Customer Care Representative II is responsible for meeting service level and quality expectations for Enterprise level clients. In this role, you'll support scheduling appointments, answering employee questions, and processing QLE's for high volume clients.As a Customer Care Representative II, a typical day toinclude the following:Take inbound calls to schedules appointments for EBRC new hire services with clients' employeesInbound/outbound self-service assistance calls, enrolling employees in their benefitsNavigate and utilize various systems inclusive of SharePoint, Timetrade, SmartBen, Trax, and Issue TrakUtilize questions and benefits knowledge to ascertain reason for employee call to provide first-call resolutionComplete audits on new hire appointments to ensure they were scheduled accuratelyCreate accurate records of all contact with employees in TRAX; documenting client-related questions and activities - following up on outstanding issues to ensure appropriate resolutionProvide accurate and knowledgeable information to clients' employees, staying up-to-date and knowledgeable on changes and communicating accurate and appropriately how an employee is affectedWorks with internal partners throughout the organization to resolve outstanding employee questionsProvides exceptional customer service to enterprise clients employees on a daily basis1+ years of high-volume inbound call center support required2+ years of benefits related experience preferred, at least 6 months requiredQualificationsHave a broad knowledge of employer benefits/benefits administrationHigh volume inbound contact center knowledge with a focus on customer serviceKnowledge of and skills at working in a highly collaborative team environmentAbility to effectively prioritize and execute tasks in a high-pressure environment.Excellent written and oral communication as well as interpersonal skills.Proficiency in Microsoft Office and aptitude for learning new systemsEducation:Bachelor's degree preferred; HS Diploma requiredBy applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the... For full info follow application link.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an