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ESSENTIAL FUNCTIONS * Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations. * Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions. * Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates. * Assists in the submission of payroll and personnel information to the company as designated. * In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions. * Prepares, files, and submits various reports as required. * Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities. * Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service. * As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations. * May perform the duties of a Security Officer in accord with post orders and company policy. Education/Experience: High School Diploma or G.E.D. and 2 years of related experience, or an an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred. Competencies (as demonstrated through experience, training, and/or testing): * May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers. * Knowledge of security operations with an emphasis on patrol, inspection and response services. * Knowledge of supervisory practices and procedures. * Ability to provide positive direction and motivate performance. * Understanding of a variety of security and safety devices and controls. * Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form. * Ability to track and maintain schedule assignments. * Ability to be an effective team member. * Ability to maintain professional composure when dealing with unusual circumstances. * Courteous telephone manner. * Ability to adapt to various sites and changes in post procedures. * Ability to write routine correspondence, including logs and reports. * Good organizational skills. * Strong customer service and results orientation. * Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures. WORKING CONDITIONS (Physical/Mental Demands) With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: * Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations. * May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. * Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandator