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Nuance Healthcare Product Strategy Consultant in Austin, Texas

Position Summary: 

The DAX Outcomes Specialist role is an exciting new opportunity to advise Nuance’s customers and customer-facing roles regarding the value that Dragon Ambient eXperience (DAX) brings to providers, patients, and organizations. You will serve as a subject matter expert, leveraging your understanding of clinical documentation, provider workflows, reimbursement, patient satisfaction, and provider burnout to assess and optimize the value of DAX for customers.

Core Responsibilities:  

  • Consult with customers to understand their priorities and assist in establishing a business case for DAX, including the use of existing ROI tools

  • Partner with customers to select appropriate KPIs to measure impact of DAX on focus areas

  • Support Sales and Customer Success teams on calls and meetings to assess and quantify the value delivered by DAX

  • Identify and demonstrate opportunities for DAX to add value for providers using a variety of data sources, including data from Electronic Health Records (EHR) (Epic Signal, Cerner Lights On, Athena CareCheck, etc.)

  • Review and analyze customer outcomes data from a variety of sources and build/deliver customer presentations which clearly explain insights

  • Identify and implement improvements to existing DAX outcomes / ROI processes and tools to meet the needs of customers and internal stakeholders

Knowledge, skills and qualifications

Education: BA/BS degree or equivalent experience Minimum years of work experience: 5+ years of related experience with 3+ years in leadership-facing roles

Required skills:

  • Demonstrated ability to create compelling presentations and communicate effectively with healthcare executives (especially CIO, CMIO, CFO)

  • Proven ability to analyze and tell stories with data

  • Demonstrated ability to understand organizational priorities and build compelling business cases

  • Working knowledge of EHR clinical documentation and related experience (especially Epic and/or Cerner)

  • Working knowledge of outpatient provider workflows and outpatient healthcare finance

  • Proficiency using Excel for data manipulation and analysis

  • Proficiency using Powerpoint to build effective presentations

  • Strong interpersonal skills and ability to collaborate effectively with cross-functional teams

  • Proven ability to effectively manage priorities and dynamic workload in a customer-focused role

  • Excellent verbal and written communications skills

  • Willingness and ability to travel to customer sites (<10%)

Preferred Skills: 

  • MBA or equivalent work experience building business cases and understanding stakeholders’ incentives

  • Experience working with EHR systems, especially ambulatory and revenue modules

  • Experience managing EHR training or provider EHR coaching programs, especially ambulatory and revenue modules

    #LI-KD1

    #LI-Hybrid

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

    Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.

Nuance Communications (http://www.nuance.com/) , Inc. (Nuance) is a technology pioneer with market leadership in conversational AI and ambient intelligence. A full-service partner trusted by 77 percent of U.S. hospitals and 85 percent of the Fortune 100 companies worldwide, Nuance creates intuitive solutions that amplify people’s ability to help others.

We’ve pioneered speech technologies, natural language understanding, and machine learning for more than 20 years – and have 3000+ patents to prove it. When you join Nuance, you become part of our mission to positively transform the way people, work, connect, and interact. We are a trusted, full-service partner to the world’s leading financial, healthcare, telecommunications, retail, and government organizations, who rely on us to deliver transformative outcomes that help them push the boundaries of what’s possible.

Check out our team Life at Nuance (https://www.nuance.com/about-us/careers/life-at-nuance.html) !

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