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Salesforce.com, Inc Lead Solution Engineer- Digital Experience, Platform/Community Cloud- Healthcare and Life Sciences in Austin, Texas

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

Salesforce Community Cloud has been the fastest growing product cloud over the last 6 years with over 450,000,000 deployed community members across multiple industries around the world.

What is Community Cloud?

Community Cloud is the Digital Experience Platform that enables companies to connect end users like customers, partners, and employees with each other and the underlying data / records they need to get work done. This next-generation experience provides a personalized experience for users, allowing for real-time collaboration in context with the ability to share and interact with any file, data, or record anywhere and on any mobile device.

Community Cloud allows you to streamline key business processes and extend them internally across offices and departments, and externally to customers and partners. Everyone in your business ecosystem can ultimately service customers more effectively, close deals faster, and get work done in real time.

The Role:

The Salesforce digital experience / Community Cloud Solutions Expert:

  • Has a dynamic personality with presence in executive C-Suite level conversations

  • Has exceptional discovery skills and solves complex business problems for a customer’s ecosystem

  • Is comfortable leading in depth hands on technical and education workshops at customer sites

  • Has the ability to demonstrate the value add of Salesforce Digital Experience / Community Cloud above and beyond traditional customer, self service, partner or indirect sales, and employee portals

  • Is able to articulate themselves clearly without jargon and can speak credibly about technical concepts, delving deeper into each area based on the audience

  • Is adaptable to different verticals and industries with a solution selling mentality

  • Works with the Pre Sales Team to drive Sales Growth for Community Cloud Products

  • Is able to work with multiple groups within Salesforce including Solution Experts for other products, product management, product marketing and professional services in order to arrive at the optimal solution and ultimate customer success

  • Owns one or multiple key initiatives that evangelize our cloud to the internal customer and provide value add to our paying prospects and customers

  • Can identify the requirements for effective contextual collaboration as well as pitfalls in current technology, the value of a strong Community - be it self service, partner channel sales, internal collaboration between employees or the most effective way to engage a customer’s customers.

  • Understands how the Salesforce Platform and its suite of products, especially the Community Cloud are built, structured, secured and how to integrate between legacy systems and cloud systems is integral to this role

  • Has a blend of strong technical knowledge with business and sales acumen

  • Knows how to have fun and wants to get out of their comfort zone on a daily basis; excited to join a highly motivated sales team who are fanatical about our customer success

  • Has experience in community management / strategy or social media strategy

  • Is open to some domestic travel

Nice to have:

  • Showcase the power of the platform, demonstrate integration capabilities and map out complex architecture state diagrams that address overarching business concerns.

  • Have worked on the salesforce platform (Lightning, Apex, Visualforce) or have experience with other cloud based products & services like JavaScript, JQuery etc.

  • Who have worked with web platforms (portals, web content management, social community tools) like Oracle Web Center, IBM Websphere, Adobe Experience Manager, Sitecore

  • Can demonstrate a good understanding of the architectural principles of web based platforms including SaaS, multi-tenancy, multi-tiered infrastructure and application servers, and enterprise application integration (e.g. process orchestration, customer data integration, master data management, API considerations)

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row.

We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce.

Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. at http://cloud.mail.salesforce.com/accommodations-request-form

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ do not accept unsolicited headhunter and agency resumes. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com at http://salesfore.com/ or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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