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Johns Hopkins University Digital Healthcare Product Manager in Baltimore, Maryland

IT@JH Digital Healthcare Solutions seeks a Digital Healthcare Product Manager (IT Project Manager) who will be responsible for all phases of project management of implementing technology solutions that support the mission of the Johns Hopkins Institutions. This individual will participate in strategic planning and tactical execution of technology initiatives; facilitate communications between entities within the Johns Hopkins Institutions as they relate to the use of technologies; coordinate the work of teams of IT and non-IT professionals.

This individual will be responsible for multiple initiatives, technology solutions, and early participants in the inHealth Precision Medicine program (known as Precision Medicine Centers of Excellence).

in Health is a strategic initiative to advance precision medicine at Johns Hopkins. By leveraging skills from the disciplines of medicine, engineering, nursing, and public health, our team is developing patient-level insights that will improve health care. As our insights into human health deepen, so too do our opportunities to apply our knowledge beyond our own patient population, through the development of products and services that will transform health care delivery. Learn more here:

The Project Manager will execute project management processes and methodologies to ensure projects are delivered on-time and within budget, adhere to high quality standards, and delight the customer. This individual will be responsible for coordinating project plans, team and work assignments, guiding, and monitoring work efforts on a daily basis, identifying resource needs, performing quality review, and escalating functional, quality and timeline issues appropriately. Project resources may be drawn from shared pools within and outside Enterprise Technology Services; coordination of resources may be required with other managers. Candidates will have experience presenting to executives, end-users (faculty, students, and staff), and subject-matter experts. Candidate must possess excellent negotiation, facilitation, consensus-building, and diplomacy skills and will exhibit a strong customer service orientation. Candidate will be expected to stay current with a constantly changing technology and vendor landscape. This individual will serve as a knowledgeable liaison between the functional and technical communities.

Duties include:

  • Ensurig that the experience of participants (Precision Medicine Centers of Excellence) matches their expressed goals and the expectations of stakeholders;

  • Preparing new Precision Medicine Centers of Excellence for participation in the in Health Precision Medicine program.

  • Project management and general support for multiple Precision Medicine Centers of Excellence simultaneously.

  • Identifying and tracking of success metrics for Precision Medicine Centers of Excellence;

  • Defining product roadmaps and product requirements based on the needs of the medical research community at Johns Hopkins. This includes the ability to:

  • translate business requirements into IT solutions;

  • prioritize requirements based on estimated impact to users, cost to implement, and availability of existing solutions;

  • measure and evaluate the success of solutions;

  • present roadmaps and progress to executive stakeholders.

  • Performing project management duties (using Agile development methodologies) to ensure that product development aligns with the product roadmap, on schedule and within budget;

  • Ongoing tracking of performance and customer satisfaction of the product(s);

  • Providing Tier 2 or 3 customer support for tools in the individual’s products and creating documentation to enable Tier 1 customer support by other groups.The solutions and initiatives the individual will be responsible for will include:

  • One or more analytical products designed for medical researchers or healthcare providers. This may include components of the Precision Medicine Analytics Platform used for data discovery, analytics, or clinical decision support;

  • Engagement with and project management for one or more early-adopter research groups (Precision Medicine Centers of Excellence), to ensure they meet the pre-requisites for working with the analytical environment, to ensure their continued success with the environment for a specified period, and to ensure a smooth transition to long-term customers of the Precision Medicine Analytics Platform.To accomplish these duties, the individual will:

  • Coordinate work with IT and non-IT professionals from multiple groups, drawing resources from within and outside the central IT organization in coordination with other managers

  • Be available to work in East Baltimore (adjacent to the Johns Hopkins Hospital) as well as with customers and colleagues at multiple sites in and around Baltimore.

  • After an initial probation / learning period, this position will support a hybrid work environment with two days per week on site.Some training and mentorship in technology Product Management processes will be available to the selected candidate. Qualifications Minimum qualifications (mandatory):

  • Bachelor’s degree required.

  • Minimum of six (6) years’ experience in delivering or supporting effective technology solutions required, as a software product manager or as a leader in a closely related area (e.g. project management, customer service, software engineering, user centered design).Preferred qualifications:

  • Product management, project management, or relevant software experience in the clinical, medical research or higher education space.

  • Experience working with Agile, Lean, or similar software development methodologies.Special knowledge, skills, and abilities:

  • Leadership skills with ability to negotiate and work collaboratively;

  • Excellent verbal and written communication and organization skills;

  • Must be able to work closely with customers, understand, and translate their functional needs into technical requirements.General Job Information for the Technology Innovation Center YOU:

  • Thrive in an interdisciplinary team-based environment

  • Are comfortable with ambiguity, and are also willing to take task-based direction on projects

  • Are not intimidated by working directly with university stakeholders at a world class university to design and develop software applications

  • Have some background knowledge rooted in the healthcare or higher education industry, and are relentlessly curious to know more

  • Would like to know your work is improving students’ lives and making university systems function better, and you’d like to see this in action

  • Are comfortable with feedback, and enjoy completing multiple iterations of your work before it becomes an enterprise-ready product

  • Don’t take yourself too seriously, and enjoy a collaborative environment with lots of whiteboards and Post-It notes US:

  • We are designers, developers, project managers, and business leaders

  • We’re passionate about creatively tackling challenges facing clinicians, patients, students, faculty, and staff through software development

  • The software we design and develop facilitates communications, monitoring, analysis, and/or education for clinicians, patients, students, faculty or administrators

  • We prioritize work on software applications that have the greatest potential to positively impact success

  • We aim to disrupt while improving upon the status-quo CORE VALUES:

  • Lead by Serving: be accessible, attentive, and accommodating to the team and our customers

  • Challenge what’s Usual: take initiative, be relentless, and stay curious

  • Take a Team-Based Approach: stay passionate about learning technology from each other and co-innovate THE PROCESS:

  • Partner with students, faculty, and university administration to identify and study the primary audiences

  • Analyze existing workflows of those audiences and ensure the application integrates with daily tasks of primary users

  • Work with Product Development Leads, Designers , and Software Developers to lead stakeholders in design sessions for feature prioritization and feedback

  • Deliver a minimum viable product for users that also allows for testing and iteration

  • Support and maintain the application, while also providing assistance to the users in maximizing the application’s positive impact

  • Work with the team to design and execute additional phases of work as needed

Job Scope/Complexity:

  • Projects will be extremely complex and varied in nature and also requires the ability to balance the demands of multiple projects.

  • Projects will require technical knowledge in IT domains where the IT Project Manager is responsible.

  • Duties will also require building and maintaining strong, trusted customer and vendor relationships.

Specific Duties & Responsibilities:


  • Collaborate with and frequently lead, other technical experts, architects and subject matter experts to contribute to the technical success of technology projects for the enterprise.

  • Engage key project stakeholders to ensure project is trending towards success.

  • Works independently and frequently oversees work of others.

  • Provide project oversight for adherence to institutional standards and guidelines for security, project management, continuous service improvement, and customer service.

  • Develop improvement processes for operational use by the team to ensure successful completion of a project or IT process.

  • Maintain knowledge of current trends and developments in the field.

  • Maintains IT effectiveness and efficiency by helping to define deliver and supporting strategic plans for implementing information technologies.

  • Build and maintain relationships through positive interactions.

Project Mangement

  • Develop comprehensive project plans that merge customer requirements with IT goals and coordinate resources during all project phases, from initial deployment plans through implementation.

  • Communicate proactively with all resources to provide encouragement, identify problems, create solutions, and implement efficiency improvements.

  • Coordinate resources, both internal and external, to ensure project success.

  • Manage project execution to ensure adherence to budget, schedule, and scope.

  • Establish project timeline with appropriate stakeholders. Manage project to achieve approved timeline.

  • Integrates multiple cross functional processes and disciplines to meet business and technical requirements by bringing perspective from all architecture domains (process, system, application information, data, and security).

Planning and Innovation

  • Create an organized plan that achieves the goals and objectives of the project and aligns with the overall IT strategy.

  • Work with the key stakeholders to set timelines and expectations for project milestones.

  • Work with the project sponsor and virtual project team to determine the scope of work and available resources.

  • Develop innovative processes and solutions to resolve project barriers.

Analysis and Documentation ​​​​​​​

  • Produce high-quality documentation that meets Johns Hopkins standards and is appropriate for its intended audience.

  • Develop and maintain project documentation to include project proposals, charter, scope document, test scenarios, project schedule, and test plans, etc.

  • Prepare project status reports by collecting, analyzing, and summarizing information and trends.

  • Perform detailed analysis of core implementation tasks using data driven decisions.

  • Develop measurable metrics to ensure the project continues to stay on task and on time.

The responsibilities listed above are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

Minimum Qualifications (Mandatory):

  • Bachelor’s Degree required. Additional experience may be substituted for education.

  • Project Management Professional (PMP) certification desirable.

  • Six years of related work experience with computer systems and applications. Additional education may substitute for experience.

Special Knowledge, Skills, & Abilities:

  • Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.

  • Must demonstrate strong critical thinking and analytical reasoning skills.

  • Ability to work on multiple priorities effectively.

  • Ability to prioritize conflicting demands.

  • Must be well organized and detail oriented.

  • Ability to lead technical and business colleagues via influence and without authority.

  • Strategic business acumen and understanding of organization strategy, with an ability to design information systems to fulfill that strategy.

  • Experienced in assessing a broad range of information solutions and products.

  • Ability to prioritize conflicting demands.

  • Ability to work collaboratively in a team environment.

  • Excellent written and verbal communication skills with ability to explain technical concepts to lay audiences.

  • Experience working with and delivering clear presentations to senior IT and institutional leadership.

  • Self-starter with the ability to appropriately prioritize and plan complex work in a rapidly changing environment.

  • Results oriented with ability to produce products that deliver organizational benefits.

  • Strong critical thinker with problem solving aptitude.

  • Team player with experience leading and collaborating cross-team to ensure successful delivery of solutions.

  • Knowledge of applicable methodologies, including enterprise architecture and common IT Infrastructure components.

  • Proven success on meeting project deadlines and timelines.

JHU Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience. For jobs where equivalency is permitted, up to two years of non-related college coursework may be applied towards the total minimum education/experience required for the respective job.

Classified Title: IT Project Manager

Working Title: Digital Healthcare Product Manager

Role/Level/Range: ATP/04/PG

Starting Salary Range: $94,105 - $129,445 annually (commensurate with experience)

Employee group: Full Time

Schedule: Mon-Fri 8:30am-5:00pm

Exempt Status: Exempt

Location: ​​​​​​​School of Medicine Campus

Department name: ​​​​​​​IT@JH Digital Healthcare Solutions

Personnel area: University Administration

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at . For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons or because the individual is pregnant or attempting to become pregnant. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit .

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer

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Equal Opportunity Employer:

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.