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Vitra Health Weekend On Call Healthcare Scheduling Coordinator in Braintree, Massachusetts

About the Role:

Our company is growing, and we believe that our team is the key to our success! We are looking for a Weekend Scheduling Coordinator to support our Caregiver Services Clients and Team by answering calls, resolving conflict, and maintaining schedules during weekend hours.

We require all employees to be fully vaccinated against COVID-19. You may be exempt from this requirement if you qualify for a limited exemption because of a medical condition or a sincerely held religious belief. We will do our best to work with each and every individual to discuss their needs, exemptions, and necessary accommodations.

Benefits and Perks:

  • Daily stipend + hourly compensation for time worked

  • Health benefits based on average weekly hours worked

  • Supportive team structure and company culture with a focus on work/life balance

  • Upward career movement and growth

  • Hiring immediately

Essential Functions:

  • Friday 5pm - Monday 7am schedule, Company Holidays

  • Answer and document incoming client and team member calls in a prompt, friendly, professional manner

  • Coordinate schedules and fill last-minute shifts and call-offs quickly and efficiently within the scheduling system in accordance with scheduling procedures and communicate the changes to the appropriate parties

  • Follow up with and respond to situations that occur in a professional and timely manner, contacting the appropriate resources as required

  • Review schedules with the service team to become aware of any potential trouble spots that might arise

  • Monitor and log both client and caregiver activity and follow up on assignments and services in the operating system

  • Field new client & Caregiver inquiries over the phone in a knowledgeable manner and schedule care consultations

  • Other responsibilities as assigned

Requirements:

  • 2 years of experience in scheduling, coordination, administration, customer service, or relevant position required

  • Previous experience in healthcare and working with medical terminology required

  • Microsoft Suite and Google Suite proficiency required

  • Experience utilizing scheduling software

  • Outstanding written and verbal communication and customer service skills, with close attention to detail

  • Able to work independently, demonstrating sound judgment with limited oversight

  • Be available as required for on-call duty outside of normal office hours

About Us:

Vitra Health is a Home Health Care and Adult Day Health organization that specializes in care management of adults and seniors. We are a rapidly growing company which was started to improve access to quality home health care services. We rate ourselves solely by the quality of care we provide our clients. We realize that our clients are someone's parent, grandparent, child, friend, or neighbor – we pride ourselves on never taking this fact for granted.

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