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Davita Healthcare Enrollment Specialist in Castle Rock, Colorado

4348 Woodlands BlvdSuite 131,Castle Rock,Colorado,80112-3891,UnitedStates of AmericaDaVita Integrated Kidney Care (IKC) business office is seeking apassionate Patient Enrollment Specialist!LOCATION: Centennial, Colorado*THIS IS NOT A REMOTE POSITION*Patient Enrollment Specialist Description:Through a provided lead list, the Patient Enrollment Specialist makesoutbound calls to individuals (patients and non-patients) with the goal ofenrolling them in a health and wellness program. Success in this role involvesrapidly building rapport with the call recipient, tailoring the valueproposition to their individual needs, overcoming objections, and gettingthem started in the program.You havethe potential to make a tremendous positive impact on individuals'lives as a Patient Enrollment Specialist. Call recipients are typically verysick or unaware of the severity of their health condition, requiring theEnrollment Specialist to be empathetic, tenacious, creative, andself-motivatedYou will be cross-trained to support other patient engagement operations inthe call center as needed. You will join a team that is professional,collaborative, supportive, results-driven, and which celebrates success.Training and on-going coaching are provided to the Patient EnrollmentSpecialist to help improve their skills and performance. Opportunities existto grow in this role and with the company.Patient Enrollment Specialist responsibilities:Telephonic Work/Engagement - 100%Effectively communicates program information to new patients. Successfully(and appropriately) enrolls patients or schedules patients forappointments as required by program.Effectively re-engages existing patients care team members have been unable toreach.Conducts research as appropriate to find additional patient phone numbers andprovider office contact and location information.Gathers and records accurate patient information.Escalates to a licensed RN as necessary.Meets metrics and performance goals set for team, including quality standards.Performs administrative and process tasks associated with engagement.Lives DaVita Core Values.Minimum Qualifications:High school diploma or equivalent.College experience or degree is preferred.Call center / telephonic sales experience is helpful.Type a minimum of 30 words per minute.Familiarity with basic use of phone systems, voice mail and Microsoft OfficeDeals with confidential information and/or issues using discretion andjudgment.Our Core Values:Service ExcellenceIntegrityTeamContinuous ImprovementAccountabilityFulfillmentFunWhat We'll Provide to you as an Patient Enrollment Specialist:More than just pay, our DaVita Rewards package connects teammates to whatmatters most. Teammates are eligible to begin receiving benefits on the firstday of the month following or coinciding with one month of continuousemployment. Below are some of our benefit offerings.Comprehensive benefits: Medical, dental, vision, 401(k) match,paid time off, PTO cash outSupport for you and your family: family resources, EAP counselingsessions, access Headspace, backup child and elder care,maternity/paternity leave and moreProfessional development programs: DaVita offers a variety of programs tohelp strong performers grow within their career and also offers on-demandvirtual leadership and development courses through DaVita's online trainingplatform StarLearning.Position Base Range$13.94 - $20.48 hourlyNote: Starting pay will be commensurate with qualifications & experienceBonus Eligible: NoWhy wait? Explore a career with DaVita today as a Patient EnrollmentSpecialist!Join us as a Patient Enrollment Specialist as we pursue our vision "To Buildthe Greatest Healthcare Community the World has Ever Seen."Go to to learn more or apply.At DaVita, we strive to be a community first and a company second. We wantall teammates to experience DaVita as "a place where I belong." Our goalis to embed Diversity & Belonging into everything we do in our Village, sothat it becomes part of who we ar