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Ricoh Americas Corporation Account Manager - New Business Development (Healthcare) in Charleston, South Carolina

Account Manager – New Business Development

Reimagine Your Future

Ricoh is an information management and digital services company connecting technology, processes, and people. Ricoh is a recognized leader in document workflow, process automation, digital transformation, and security. Every day our 90,000 employees solve big and small companies' problems, optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems and technology to make data accessible to people faster and with more insight than ever.

At Ricoh, we are creating a variety of opportunities for personal and professional development because we know the more capable our people are, the better results we can deliver for everyone. Discover what you are capable of in an environment where your growth is supported and your success is celebrated.

Join us as an Account Manager to solve critical business challenges, and you will cultivate new and expanded customer relationships. You will focus on understanding the customers' environment and align appropriate Ricoh solutions to their mission-critical goals and objectives through relationship building with decision-makers and influencers.

Job Responsibilities

Execute Business Development

  • Understand the customer's environment. Open new doors with decision-makers and influencers to generate sales opportunities within new and existing accounts to increase RICOH's market share

  • Solve critical business challenges for the customer – those known and uncovered through research and questioning.

  • Understand how customers are buying, not what they are buying – focusing on their needs, not a predetermined product or service.

Excellence in Communication

  • Differentiates Ricoh's ability to accelerate the transformation of the customer's digital environment through storytelling to uncover opportunities aligned to Ricoh's portfolio.

  • Articulate how buying decisions can impact the customer's financial position.

  • Develop and confidently deliver compelling presentations both in person and virtually.


  • Requires a detailed understanding of the Ricoh Healthcare Solutions Portfolio and a history of involvement in healthcare acute care and large ambulatory organizations. This position requires the ability to engage with executives within healthcare delivery networks and stand-alone community hospitals to articulate a compelling business solutions based on Ricoh's healthcare solutions and services portfolio.

  • Acts as the Healthcare Solution Sales lead for assigned territories.

  • Work with the relevant constituents across the Ricoh marketplace, sales teams and other resources to promote Healthcare Solutions offerings.

  • Generates new advanced solution and energize the Healthcare teams by participating in customer workshops, vendor shows, symposiums, etc. to promote Services offerings.

  • Requires 3 years experience in healthcare solutions sales, consulting services and/or healthcare leadership experience.

  • Demonstrated knowledge of managed healthcare including large group physician practices, healthcare providers, healthcare organizations and/or hospital networks, with an understanding of healthcare industry concepts and business strategy.

Minimum Qualifications

  • Bachelor's Degree or equivalent experience required

  • 3 years of demonstrated business development experience required

  • Experience in IT and/or Software services environment preferred

  • Understanding of document workflow solutions and processes preferred

  • Previous healthcare industry experience desired.

  • Foundational knowledge of P&L components

  • Ability to research and analyze customers to enable appropriate business conversations across the account

  • Proven ability to manage multiple accounts at a time while maintaining sharp attention to detail

Additional Skills Required:

  • Adaptable, strong problem-solving abilities

  • Strong verbal and written communication skills

  • Brings thought leadership to customer engagement

  • Awareness of the business challenges and emerging trends in today's business environment

  • Stays current with Ricoh offerings and willingness to learn new products

  • Strong learning agility

  • Intermediate understanding of Microsoft Word, Excel, and Outlook

At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That is how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we are doing it with transparency, integrity, and corporate social responsibility.

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Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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