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Aston Carter Healthcare Customer Support Agent (REMOTE) in Charlotte, North Carolina

I am currently partnered with our client, a Reputable Healthcare Solutions Company, who has an urgent need for 50+ REMOTE-Patient Account Specialists!

Job Opportunity:

  • Working for a reputable Healthcare Solutions Firm

  • Chance to work remote; at the comfort of your home!

  • Opportunity to go permanent with the firm, for long-term stability.

  • Chance to gain extensive medical terminology/healthcare experience with virtual training!


  • Minimum 1 year work experience within Healthcare administration including medical claims processing, collections, reimbursement, insurance verification, high-volume etc. or related field preferred.

  • Healthcare experience required

  • Strong Communication Skills (both verbal and written)

  • Experience with computers and software's (Juggling multiple screens, MS Office Suite etc.) - Must pass Data Entry Test

  • Reliable Internet and a quiet space to work in – Equipment provided!

  • HS Diploma or GED Required

  • No time off within 90-days!


  • Responds to patient/financial responsible party calls effectively and provides exemplary customer service. Identify callers' needs; educate them on the Company's role in their care.

  • Determines the acceptance of patient’s financial responsibility through claim research, plans, eligibility, notes, etc.; goal to resolve patient’s account.

  • Identifies and escalates patient issues and concerns to the appropriate party.

  • Works under general supervision. Guides collectors in their performance of invoice processing activities to ensure receivables are reimbursed in an accurate and timely basis.

  • Works directly with the payer, internal and external customers and other contract clients towards efficient and effective collection results. Works under moderate supervision.

If interested, please apply!

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email ( for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.