Conduent Program Manager (Client, Healthcare Services Implementations) in Charlotte, North Carolina
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Manages complex projects and/or programs that align with client expectations and business needs.
Projects may include multiple disciplines and/or significant business process re-engineering efforts.
Manages cross-functional teams and projects.
Plans and directs schedules as well as project budgets.
Organizes project and program activities that require interdepartmental meetings and communication.
Ensures completion of the program/project on schedule and within budget constraints.
Directs the activities of project support staff, project managers, and sub-contractors.
Ensures appropriate resources are allocated and maintained to facilitate the successful completion of the project.
Assigns and monitors work of subject matter experts, providing support and interpretation of instructions.
Coordinates priorities between projects or within a program that requires critical thinking and complex problem solving.
Communicates project scope, goals, and responsibilities to project teams.
Establishes clear stakeholder expectations and requirements.
Develops and maintains reporting procedures.
Monitors performance in project and program control activities.
Develops and distributes reports related to project activities, general project management, and financial issues.
Performs other duties as assigned.
Complies with all policies and standards.
PMP Certification –Strongly Preferred.
Proficient in all management areas of a project plan – Communication, Finance, Integration, Procurement, Quality, Resource, Risk/Issue, Schedule, Scope, and Stakeholder
Is able to coach and mentor others in each of the above areas, providing guidance and direction on process, tools, and best practices to achieve desired results
Working with the key stakeholders and project team, develops and manages the controls, reporting structure, and governance structure that will be followed in accordance with organization standards
Healthcare and Pharmaceutical industry experience is a plus.
Has successfully led a portfolio of large, complex, client facing projects (i.e. – 24+ months in length, $20M+) involving cross organizational support
Works with the individual project managers to ensure their projects are within budget and that the budget of their portfolio of projects is managed per organization standards
Excellent Communication Skills – Written/Verbal
Can lead a team of project managers, providing guidance and direction regarding the success of their individual projects
Has shown the ability to build strong working relationships with their team and key stakeholders, building trust in their ability to lead and manage their program of projects
Ability to create and/or facilitate program level status reports/meetings for key stakeholders, including Executive Level Leadership and the Client that summarize the current status of the program – Schedule, Budget, and Scope – using the agreed upon project controls and reporting structure
Has created and managed large integrated schedules (baselined) in MS Project utilizing a Work Breakdown Structure, deliverables and Check Points to monitor schedule health across multiple large-scale project efforts
Utilizes agreed upon governance structure and control to ensure ALL project efforts within their oversight are on schedule and within budget
Able to identify potential scheduling issues and provide guidance to the project manager in negotiating mitigation solutions
Is able to address escalated scheduling issues with the project manager, and/or know when and how to escalate further for resolution
Is able to provide direction to their team on the use and best practices of MS Project
Has created and managed processes and tools to track Risks/Issues across multiple large-scale project efforts
Has created and managed processes and tolls to track assumptions, constraints, and changes across multiple large-scale project efforts
Job Track Description:
Requires broad technical expertise and industry knowledge.
Accountable for functional, operational, and program management.
Assists others in achieving goals.
Manages performance appraisals and pay reviews.
Manages training for 3 or more employees.
Manages hiring and termination actions.
Provides leadership to managers and senior professional staff.
Adapts and executes functional or departmental business plans.
May contribute to the development of strategies.
Makes decisions based on resource availability and functional goals.
- Requires a comprehensive understanding of concepts within own field and knowledge of others.
- Applies in-depth knowledge of own area and business expertise.
Impacts results of a business unit, major operational segment, or companywide subfunction.
Guided by functional business plans.
Manages multiple related teams, sets priorities, and allocates resources.
Proactively manages resources to meet department goals.
Evaluates key business challenges.
Directs the development of new or innovative solutions.
Uses clear communication skills to influence others, including senior leadership.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
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