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Conduent Sr. Delivery Manager (Healthcare Reimbursements) in Chesapeake, Virginia

About Conduent

Conduent delivers mission-critical ​services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all  insured patients  in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through  toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at

Job Description


The Sr. Manager, Delivery is responsible for leading the delivery of the customer contract and relationship as a strategic partner to meet contractual obligations and provide best in class service delivery operations. Driving contractual performance measures and operational profitability. Overall function/account governance and adherence

This position is in Chesapeake, VA and cannot be remote/virtual

Job responsibilities include, but not limited to:

  • Provides leadership to managers and senior professional staff

  • Adapts and executes functional or departmental business plans and contribute to the development of strategy

  • Requires comprehensive understanding of the reimbursement/payer business

  • Deep understanding around co-pay services, prior authorization, pharmacy & insurance verification benefit protocols

  • Identifies and resolves complex technical, operational and organizational problems

  • Drives the overall unit performance to meet SLAs, adhere to business unit metrics and accomplish account performance

  • Drives the management of the employee teams

  • Manages the client relationship ensuring customer satisfaction

  • Generates reports on performance measurement and KPIs

  • Oversees and manages client projects

  • Enhance the content and quality of client reports, records, and claims

  • Advise clients regarding reimbursement matters and strategies

  • Lead and participate in business development initiatives


  • Scientific or Healthcare Bachelor’s D highly desired. Master’s a plus

  • Healthcare, pharmaceutical or contact center management experience preferred

  • A min of ten (10+) years of healthcare contact center management (inbound/outbound), reimbursement processes and reimbursement HUB, co-pay and payer consulting experience required

  • National professional services firm exp highly desired

  • Technically savvy and familiar with client CRM platforms

  • Expertise in project management of reimbursement consulting services required

  • Sound judgment with ability to manage risk effectively

  • Superior communication skills

  • A minimum of five (5+) years of management experience

  • Must be client-satisfaction oriented

  • Must be patient centric oriented

  • Ability to effectively lead and motivate a large team

  • Creative problem solver

  • Must be currently eligible to work for any employer in the United States

If the timing is right, please apply DIRECTLY to: using



Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.