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KPMG Senior Associate, Healthcare Patient Access and Revenue Operations in Chicago, Illinois

Business Title: Senior Associate, Healthcare Patient Access and Revenue Operations

Requisition Number: 72002 - 31

Function: Advisory

Area of Interest:

State: IL

City: Chicago


Historically, the travel requirement for this position has ranged from 80-100%. The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities, and guidance from a number of infectious disease experts. For now, all KPMG business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only. At some point in the future and with the safety of people as the critical factor, the travel requirement will likely increase, possibly to previous levels, but KPMG is committed to balancing client requirements with new delivery capabilities.

The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we don't anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Senior Associate to join our Consulting practice.


  • Independently and collaboratively contribute to assessments of provider organization patient access and revenue cycle capabilities, including clinical departments, contact centers, central billing offices, and all related front-end/back-end functions, by way of site observations, stakeholder interview, document review, data-driven insights, and process mapping

  • Leverage key digital capabilities to enable revenue cycle and access functions including: Electronic health record platforms (EHR), Customer relationship management (CRM), payment management, process automation, mobile experience and analytic tools

  • Work with clients to design or redesign business processes for optimized efficiency including the incorporation of tools and techniques such as RPA/IA while utilizing and adapting to KPMG methodologies and tools to typical and complex situations, circumstances and new requirements

  • Facilitate program and project management office activities, preparation and review of engagement work papers, written briefings and status reports to present to healthcare clients, action items and issue/risk logs

  • Conduct research for and perform data collection, analysis, synthesis, and narrative development to support project deliverables and presentation content for clients and KPMG project team both independently and collaboratively


  • Minimum of three years of consulting experience focused on operations performance improvement, systems integration, or equivalent industry experience (front, middle and back office experience preferred)

  • Bachelor's degree from an accredited college/university (preferred concentrations include Health Care Administration, Business, Management Information Systems, Economics, Industrial Engineering, and Accounting)

  • Progressive experience implementing operational improvement plan across all phases of healthcare revenue cycle management and patient access including financial clearance, scheduling, referral management, billing, follow-up/collections, and vendor management

  • Experience with handling, analyzing, and evaluating large data sets with advanced analytics and visualization tools and working with project management teams, drafting status reports, tracing issues, monitoring resources, and workflow analysis/design

  • Solid understanding of scheduling/registration functions, financial clearance, clinical documentation, care delivery and care coordination, patient flow/throughput, referral management, clinical/operational/financial analytics, reporting and key initiatives such as patient experience transformations

  • Proficiency with foundational consulting skills such as analytical, written, and verbal communication; possess appropriate client presence, facilitation and presentation abilities

  • Ability to travel 80%

  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

At KPMG, any partner or employee must be fully vaccinated or test negative for COVID-19 in order to go to any KPMG office, client site or KPMG event. In some circumstances, individuals who are not fully vaccinated may also be required to have a reasonable accommodation to not be fully vaccinated for COVID-19.

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