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Qualtrics Solutions Architect - HealthCare in Chicago, Illinois

The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

Overview

As a Solutions Architect you will combine your business acumen and deep technical, hands-on experience to help large enterprises leverage the power of the Qualtrics platform and transform their business. In this role, you will work with business and technical decision makers from our largest accounts, as well as Qualtrics’ partners and account teams.

Solutions Architects engage early in the project scoping cycle where the customer is just beginning to define the vision, and often lean on the Solutions Architect to imagine what is possible and determine if it’s feasible. The role requires an affinity for solution design within strict regulatory guidelines. The ability to win the hearts and minds of our customers while explaining regulatory compliance requirements in conjunction with new technical concepts in a non-technical manner as they relate to business value, is a must.

The Expectation for Success

You will engage in Project Discovery and Design Sessions as well as Project Scoping conversations in order to validate the customer solution and articulate the business impact of the solution.

You will accomplish this by designing technical solutions that meet customer’s business objectives while in compliance with regulatory program requirements. This role requires a high degree of cross-functional collaboration with Sales, Engineering, vendor partners and customers.

You operate regularly in ambiguous situations and view those as opportunities. As the solution is defined, you construct a system that is profitably replicable and then move on to the next situation.

The position will provide expertise for scoping and defining solutions for customers with very specific and highly regulated needs beyond the typical platform capabilities. It will also be an opportunity to influence the product roadmap by contributing to solutions utilized across multiple customer projects.

Responsibilities:

  • Maintain a clear understanding of the healthcare regulatory landscape

  • Collaborate with Sales to clearly define customer needs

  • Partner with internal teams and external vendor partners to clearly scope the regulatory components for each program.

  • Maintain subject matter expertise to the Sales and internal teams on regulatory requirements and best practices for successful implementation.

  • Maintain vendor relationships and pricing spreadsheets

  • Coordinate with internal teams as it relates to overlap of CAHPS programs with PX programs

  • Partner with internal teams to design and maintain appropriate SOW languages as it relates to the regulatory programs.

  • Manage and maintain Healthcare regulatory opportunities within Salesforce

  • Keep all information current to inform the pipeline

A Day in the Life

  • Listen to the customer and identify the actual underlying needs and goals to create the optimal solution, sometimes reviewing with the customer why they would benefit from changing their processes.

  • Design and document custom solutions for individual customer’s needs by adapting the platform capabilities to the needs of Qualtrics’ enterprise-level customers.

  • Collaborate with a small team to define, refine, and iterate over internal processes and service offerings to provide the best possible customer experience.

  • Work collaboratively with Sales, Engineering, vendor partners, and other teams to ensure compelling solutions are created by presenting to customer executive and IT teams.

  • Assist in driving the sales pipeline while ensuring achievement of Professional Services billing targets.

  • Establish strong relationships with the customer’s key technical and business decision makers.

  • Understand the customer’s business requirements in order to articulate the solution’s business value.

  • Assist with driving operational efficiencies across the Professional Services team.

  • Keep up to date with market trends in target industry, competitive insights and industry regulatory/compliance requirements.

  • Maintain an expert knowledge of the Qualtrics Research Suite and other products.

  • Be a self-starter who takes ownership of opportunities, works independently, manages multiple simultaneous projects, and deals well with ambiguity and last-minute changes.

  • Have the ability and passion necessary to maintain technical excellence with emerging technologies, including competitive technologies, while continuing to manage customer opportunities.

Minimum Qualifications

  • Bachelor or MBA degree

  • 5 plus years in data quality and technical program oversight

  • Superb communication and project management skills

  • Comfortable in a fast-pace, and highly competitive environment

  • Ability to communicate clearly and pleasantly through both written and spoken mode

  • Ability to create and maintain a thorough project plan across multiple areas of the business and client

  • Ability to coordinate across multiple teams

Qualtrics is an Equal Opportunity employer. Individuals seeking employment at Qualtrics are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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