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CommuniCare Health Services Corporate Healthcare Service Manager, HealthCare Technology in Cincinnati, Ohio

Healthcare Service Manager, HealthCare Technology

Never Alone is a virtual platform for individuals, their families, and caregivers who require support and assistance with maintaining independence, managing their health, and/or just dealing with everyday life. Never Alone is a platform that provides direct access, through a device, to a Personal Care Partner, telemedicine clinicians, and emergency medical services.

A Personal Care Partner has access to your profile, personal support plan, and electronic service records in order to triage your needs for immediate interventions (both clinical and non-clinical) and assist with basic questions related to your health or personal support. The Personal Care Partner is a friendly visitor that brings together resources so you can maintain your independence and stay at home longer.

Due to company growth, we are currently seeking a Healthcare Service Manager with in depth healthcare and clinical knowledge. In conjunction with the COO, the Healthcare Service Manager and will oversee business processes and the documentation of the end to end processes, work with our Telehealth team and medical director to ensure we have the proper protocol in place and best in class practices to provide the best service to the Never Alone participants.

Position is remote. Ideal candidate will reside within driving distance to Cincinnati, OH

Job Duties and Responsibilities:

• Partner with the Telehealth Care Partner team and lead EMS implementation and management:

  • Certification

  • Compliance

  • Process /protocol updates/sign off

  • Training/Player Coach

  • Quality audits

  • Working with Convergence to identify proper staff

  • Understanding customer needs(seniors, IDD, caregivers, etc.) and identifying structure/processes to meet needs

  • Protocols and best practices for Care Partners

  • Develop and document end to end business process flows to ensure efficient processes, best of class service to our customers and proper protocols are met.

  • Create long and short term goals, set targets for milestones and adhering to deadline

  • Identify and remove process and organizational bottlenecks.

  • Influence others and navigate sensitive situations while maintaining positive internal and external relationships.

  • Interact with internal and/or external leaders, including senior management.

  • Develop strategic partnerships and forge strong relationships

  • Foster a culture of continuous improvement and root cause problem solving to identify and drive improvements in process and operations.

  • Drive and enable teams to establish and radiate progress toward key metrics to measure success—i.e. key performance indicators (KPIs)

  • Stay abreast of important and relevant laws, regulations, policies, and procedures governing assigned clinic operations

    Qualifications:

  • Bachelors and Advanced Degree in related field or equivalent work experience.

  • Healthcare / Clinical experience

  • Experience with Telehealth a plus.

  • Demonstrate ability to understand business processes, set proper direction and implement

  • Customer Service focus

  • Demonstrate problem solving ability that drives operational excellence

  • Excellent listening (https://www.thebalancecareers.com/listening-skills-524853) , speaking (https://www.thebalancecareers.com/verbal-communication-525538) , and writing (https://www.thebalancecareers.com/communication-skills-list-2063737) skills in order to effectively communicate with all levels of management

  • Excellent organizational skills, attention to detail and quality assurance

  • Analytical skills

  • Ability to identify problems and effectively and efficiently solve them

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