Chewy Associate Director - Product, Healthcare Services in Dania Beach, Florida
Chewy’s mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is focused on refining how vets and pet parents care for their pets, and are on a multi-year journey to build a set of new pet parent and veterinarian facing services, delivered via our Practice Hub platform, that make it easier to to keep pets of all shapes and sizes leading healthy, happy lives.
As part of this mission, Chewy Health is hiring an Associate Director, Product - Healthcare Services in our Bellevue, WA offices to make Practice Hub a central part of how Veterinarian practices of all sizes operate. Practice Hub connects millions of Chewy customers directly to their trusted, local veterinarians by combining our industry leading prescription management tool (Petscriptions®) with a vet-only marketplace on Chewy.com. This new service enables millions of Chewy customers to purchase pet medication directly from their veterinarians while shopping on Chewy.com, with fast, free shipping directly from Chewy’s nationwide network of fulfillment centers
This leader will own defining and implementing the product strategy for the Practice Hub platform and the vet-facing services we offer through it, including building in-clinic experiences that make it easier for vets to write and manage pet prescriptions, manage their pharmacy business on Chewy, and maximize their earnings by selling through our vet-only marketplace. Additionally, this leader will play a key role in conceptualizing and building the next generation of services we offer to vets and pet parents. The Associate Director, Product – Healthcare Services will be a team leader and mentor in a high-pace environment demanding clear and effective leadership.
What You’ll Do:
Develop the vision, strategy, and roadmap for Practice Hub and related vet-facing healthcare products & services
Be the expert in the needs and value drivers of veterinarians, their employees and their customers: Triangulate those insights, with product usage data, industry/consumer trends and competitive insights to identify features and enhancements that improve end-user experience and drive the business
Guide the development of product and solution requirements, working backwards from the customer.
Lead cross functionally with teams of designers, engineers, TPMs, analysts, and marketers to deliver projects on your roadmap while cultivating and maintain a positive, inclusive and upbeat culture that brings out the best in people
Identify, size and shape new opportunities to solve problems for vets and pet parents, and influence investment choices that will provide long-term innovation in the space
Lead and develop a world class team of product managers; Partner with recruiting to identify and close top talent
Communicate product strategy and status to key stakeholders across Chewy
What You’ll Need:
BA/BS degree in Finance, Computer Science, Business, Engineering or similar discipline
8+ years of overall experience; 4+ years in product management in an engineering or business capacity
2+ years leading a product or engineering teams; experience leading leaders
Demonstrated ability to conceptualize, develop, deliver and scaling high-impact products or services for B2B or B2B2C channels that deliver measurable customer & business benefit
Track record of building high-performing product or engineering teams, including hiring, developing and retaining top PM talent
Proven track record of managing and executing large projects from start to finish, including project management, data gathering, identifying and mitigating development and implementation risks, problem solving and communicating recommendations
High attention to detail and proven ability to manage multiple, competing priorities simultaneously
Strong written and verbal communication skills, strong sense of ownership, urgency and drive
Demonstrated success in building a culture of experimentation, learning, and innovation
Inspirational leadership skills and entrepreneurial spirit
Position may require travel
Experience with launching new technology products/services to veterinary clinics OR medical practices
Strong understanding of the overall pet care industry and recent trends
In depth experience and understanding of the veterinary profession in the US; DVM degree is a strong plus
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact HR at chewy dot com