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Davita Healthcare Provider Relations Liaison in Denver, Colorado

2000 16th St,Denver,Colorado,80202-5117,United States of AmericaWe are currently seeking aHealthcare Provider Relations Liaisonto join ourteam to support a new operational process between DaVita clinics and healthsystem care management teams. This position will help build and manageintegrated care processes and relationships with DaVita's dialysis clinicsand partners.This is a telephonic position based in a DaVita business office. We arelooking for candidates in the following markets:Denver, ColoradoMalvern, Pennsylvania (outside Philadelphia)Key Responsibilities of this role include:Building, implementing, and managing a new coordinated care process inpartnership with our clinicsRegularly communicating with DaVita's clinics and clinical partners usingoutstanding customer serviceTracking, reporting, and following up on updates related to patientescalations and careProblem-solving to build efficient communication processesPreparing for and presenting during meetings with leadershipCollaborating with cross-functional teams to develop and scale new operationalprocessesDocumenting new processes, as neededOther duties as assignedExperience and Qualifications:High school diploma or GED requiredAt least two years of work experience; experience in a healthcare setting isa plusProficiency with Microsoft Office/Excel/Outlook requiredExcellent written and verbal communication skills over the phone and thecomputer requiredExcellent organizational and time management skills, with a strong abilityto independently get the right stuff doneStrong professionalism and customer service skills, with the ability topresent to and interface with multiple stakeholders (e.g., clinics,external partners, cross-functional internal teams)Knowledge of medical terminology, HIPPA procedures, and experience workingin patient care settings helpfulAbility to quickly and effectively adapt to changing conditions and demandsCommitment to Service Excellence, patient satisfaction, and partnersatisfactionAbout DaVita Integrated Kidney Care (DaVita IKC):DaVita Integrated Kidney Care (DaVita IKC) is an the integrated caredivision of DaVita Inc. working on DaVita's vision to provide integratedcare to all ESRD patients, who are some of the most medically complex andvulnerable patient populations in the US. Our more than 600 dedicatednurses, care coordinators, nurse practitioners (NPs) and businessprofessionals integrate and manage care for more than 20,000 patients withlate-stage chronic kidney disease (CKD) and end stage renal disease(ESRD) across the US each month.We've proven that integrating care achieves the triple aim of improvedpatient quality of life, better outcomes and lower total cost of care.Whatsets DaVita IKC apart is that we not only provide great care management but westart with our heart with our patients and each other. We focus on creatingboth a great experience for our patients and a special place to work for ourteammates.We're on a mission to revolutionize kidney care, with a vision of makingintegrated care the standard of care for all renal patients.To help us achieveour vision, we're investing extensively in developing both our model ofcare and our team.When you join DaVita IKC, you're joining a compassionateteam committed to quality patient care. Through our commitment to training,growth and quality we consistently achieve superior clinical outcomes whilegiving teammates the opportunity to excel in an award-winning environment thatenables them to thrive both professionally and personally.Here is what you can expect when you join our Village:A "community first, company second" culture based on Core Values thatreally matter.Clinical outcomes consistently ranked above the national average.Award-winning education and training across multiple career paths to help youreach your potential.Performance-based rewards based on stellar individual and team contributions.A comprehensive benefits package designed to enhance your health, yourfinancial well-being