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Salesforce.com Healthcare and Life Sciences Engagement Director in Detroit, Michigan

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer Success Group Job DetailsHealthcare and Life Sciences (HLS) Engagement DirectorJob CategoryCustomer Success GroupJob DetailsThe HLS Engagement Director plays the critical role for setting Healthcare and Life Science customers up for Success by prescriptively shaping and then leading the execution of large and transformational projects at our most strategic HLS customers. The HLS Engagement Director serves as a trusted advisor to Salesforce customers, providing guidance to Sales & Professional Services teams, ensuring synergies across each customer's projects, and ensuring the highest levels of customer satisfaction. Partnered with the Account team, the Engagement Director leads both pre and post sales activities, acting as the Delivery expert and leader across the portfolio of products and engaging other SMEs across the organization to develop and articulate comprehensive implementation proposals. The HLS Engagement Director will then maintain the executive relationships and act as an escalation point within these implementations in a billable capacity, ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success.Responsibilities:Leading the development of client-specific implementation proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposalAligning closely with the Account team and Services Sales teams to own pre-sales activities such as scoping, solutioning, SOW development and project staffingProvide the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project deliveryWhere appropriate and required for Customer Success, providing direct oversight to the project team during the full lifecycle of the engagement, acting as the escalation point for both the customer and Salesforce delivery teamsEnsure that engagements conclude with fully satisfied clients that are willing to be references for new potential clientsManage multiple strategic clients simultaneouslyProactively mitigate and manage critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executivesYour Impact, as an HLS Engagement Director, you:Are internally and externally recognized as a business contributorHealthcare and Life Sciences thought leader or product specialist.Have a desire to focus your career on Payer, Provider, Medical Device, and/or Pharma industriesHave a high level of knowledge of relevant technologies, competitive technical direction and product direction. The ability to take on additional leadership responsibilities to help drive the growth of the HLS Services business.Integrate research and emerging technologies into company product platforms.Determine methodologies and procedures on new assignments based on general direction from senior management.Work on issues and projects which have high complexity.Act as an advisor on complex issues and projects, exercising discretion and latitude in reaching project goals. Leads cross functional teams and mentors others.Must Have Qualifications & Skills:5+ years of experience delivering and/or overseeing solutions on the Salesforce Platform10+ years' experience delivering consulting and professional services, including team leadership and active involvement in selling services5+ years either serving or working directly in the Payer, Provide, Medical Device, or Pharma industries Preferred Qualifications & Skills:5+ years' operating in a pre-sales environment, shaping and scoping large and compl

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