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Berry Global Customer Experience Specialist - Healthcare, North America in EVANSVILLE, Indiana

Overview

Berry Global , headquartered in Evansville, Indiana, is committed to its mission of ‘Always Advancing to Protect What’s Important.’ With $13 billion in revenue for fiscal year 2019 on a combined pro forma basis from operations, Berry is a leading global supplier of a broad range of innovative nonwoven, flexible, and rigid products used every day within consumer and industrial end markets. Berry operates over 290 manufacturing facilities worldwide, on six continents, and employs over 48,000 individuals.

At Berry, we pursue excellence in all that we do and are always advancing to improve the way we work along with the products and services we provide. Our culture fosters trust and partnerships through appreciation, acknowledgement, and inclusion. At Berry, we are continuously improving to support our mission and exemplify our values of partnerships, excellence, growth, and safety. To learn more about Berry, visit berryglobal.com.

This position provides daily sales and customer support to ensure the effective execution of customer’s needs. The position requires partnerships with multiple functional areas within Berry to ensure customer requirements are achieved at a professional level. This role actively collaborates with internal teams to build and maintain strong relationships with assigned accounts resulting in business growth.

Here's a look at what we offer:

· Competitive base salary

· Bonus opportunity

· Medical/Dental/Vision Insurance

· 401k

· Paid Vacation and Holidays

· Career advancement opportunities and more

Responsibilities

  • Enter and track progression of customer orders

  • Process customer complaints and returns

  • Process regulatory, color match, sample, quote, and NDA requests

  • Creation of new item numbers, ensuring items created reflect customer specifications

  • Assist with customer account/invoice reconciliation

  • Coordinate activities to maximize shipments for assigned accounts

  • Build and maintain strong internal and external customer relationships

  • Achieve monthly sales goals with ownership of open order deck maintenance/orders not invoiced without follow up from management

  • Collaborate with sales team in driving business growth

  • Foster individual and team growth through continuous training, improvement, and self-development

  • Perform other duties as assigned

Qualifications

  • Strong communication skills both written and verbal

  • Ability to work cross-functionally with various levels of the organization

  • Understanding of JDE and auxiliary systems as it pertains to Customer Service/Order Management

  • Microsoft Office experience preferred

  • Proactive, organized, and detailed oriented

  • Ability to multi-task and complete work and projects in timely and accurate manner

  • Ability to perform independently with minimal supervision

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Location US-IN-EVANSVILLE | US-NC-AHOSKIE | US-PA-BROOKVILLE | US-NJ-MONROE TWP | US-SC-GREENVILLE | US-IN-FRANKLIN

Job ID 2021-12359

Position Type Regular Full-Time

Category Customer Service

Additional Locations US-NC-AHOSKIE | US-PA-BROOKVILLE | US-NJ-MONROE TWP | US-SC-GREENVILLE | US-IN-FRANKLIN

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