Village Germantown Healthcare Concierge –3:15 PM to 11:30 PM (Sat/Sun) in Germantown, Tennessee
EOE/M/F/Vet/Disability - Drug Free Workplace Job Summary: The Healthcare Concierge is responsible for all incoming phone calls and directing calls to proper parties, taking and distributing messages; greeting and directing all visitors and residents. The Concierge performs various duties varying from scheduling visitations in Healthcare to screening visitors. The Concierge has a thorough knowledge of emergency response procedures. Qualifications: * Education: High School diploma or equivalent * Training and Experience: Must be able to work well and maintain a pleasant manner under pressure and with a high degree of interruption. * Ability to type, file and handle a multi-line telephone system is essential. Knowledge of Microsoft Office is necessary. * Must maintain good public relations with a positive work attitude in the work environment. Education and/or Experience: * Two or Four year degree in related field preferred. * Two years’ experience preferred. Primary Duties and Responsibilities: * Answers all incoming phone calls in a timely manner and directs all calls to proper parties. Takes messages and follows through on delivery. * Greets visitors and residents in a friendly, respectful and helpful manner. Gives directions and answers questions to the best of their ability. * Schedules and coordinates visitation between families and residents. * Keeps area sanitized before and after family visitations.