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Salesforce Director, Healthcare and Life Sciences/JR92374 in Jackson, Mississippi

This position is for a Director, Healthcare and Life Sciences, Customer Account Leader with a company located in Jackson, MS. Job Summary: The Director, Healthcare and Life Sciences (HLS) Customer Account Leader (CAL) is responsible for the success of a portfolio of accounts. They proactively seek and create opportunities to interact with clients to ensure the highest levels of customer satisfaction. They are responsible for overall client success. They are strong mentors who lead by example and embody the Salesforce values. Duties and Responsibilities Include: Responsibilities: Help clients and employees consistently meet/exceed goals and metrics; Deliver high client satisfaction (CSAT) by ensuring value is realized through each engagement; Bring best practices to each engagement through your deep platform expertise; Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap; Generate positive feedback from internal teams and leadership; Manage to a minimum billable util target; Show continued professional growth and development; Align closely with Account and Services Sales teams and partner in pre-sales activities such as scoping, engagement plan development and project staffing; Where appropriate and required for Customer Success, providing direct oversight to the project team during the full lifecycle of the engagement, acting as the escalation point for both the customer and Salesforce delivery teams; Manage multiple strategic clients simultaneously; Lead Services Delivery across a portfolio of companies Customers; Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work; Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services; Collaborate with the Go-to-Market Team to drive continued growth of services. Requirements and Qualifications Include: Qualifications: Must Have Qualifications & Skills: 5+ years of experience delivering and/or overseeing solutions on the Salesforce Platform; 10+ years' experience delivering consulting services, including team leadership and active involvement in selling professional services, including Advisory engagements; 5+ years experience in the Healthcare and/or Life Sciences industry; Preferred Qualifications & Skills: 5+ years' operating in a pre-sales environment, shaping and scoping large and complex implementation projects; 5+ years of enterprise-level project or program management experience; Salesforce Application and/or System Architect certifications; Demonstrated technical and/or functional aptitude, and ability to engage with architects or SMEs into pre-sales activities; Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role; Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions; Excellent strategy development and problem-solving skills as well as business development focus and experience (e.g., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational and financial acumen; Delivery focused: Previous experience managing professional service delivery for a software company (SaaS preferred); Excellent analytical & problem solving skills; Proven ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue; Understands cloud-based technologies; translates customer/business requirements into business solutions (and succ