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Commerce Bank Specialty Healthcare Enrollment Specialist in Kansas City, Missouri

About Working at Commerce

Wouldn’t it be great to build your career at a bank that’s known for helping people with their financial challenges? That’s exactly what you’d be doing when you join the team at Commerce Bank. We’re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we’ve been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you’d like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We’re always looking for the best and brightest.

About This Job

The Commerce Healthcare RemitConnect® team is looking for an Enrollment Specialist who will be responsible for handling the daily operational duties of health plan and insurance payer remittance and payment enrollment activities. The Enrollment Specialist must be accountable for internal and client stakeholder updates to facilitate the enrollment processes for our existing client portfolio.

Essential Functions

  • Complete remittance and payment enrollments process with commercial and government health plans for existing clients

  • Monitor applications, requests, and follow-up as needed to complete enrollments within expected timeframes

  • Effectively communicate to clients and internal stakeholders:

  • Individual payer enrollment processes

  • Requests for additional information

  • Application statuses and updates

  • Maintain payer website and clearinghouse access credentials

  • Actively identify problems and opportunities for improvement, appropriate solutions, and involve necessary stakeholders

  • Support healthcare client and health plan requests via email and phone

  • Perform other duties as assigned

Knowledge, Skills & Abilities Required

  • Excellent attention to detail with organization and follow-up

  • Strong customer service and communication skills

  • Basic knowledge of Salesforce or CRM solutions

  • Great critical thinking skills

  • Motivated and organized self-starter with the ability to manage multiple priorities

  • Intermediate level proficiency with Microsoft Word, Excel, and Outlook

  • A team player with ability to work independently

  • Experience with providers in multiple states a plus

  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and core values

Education & Experience

  • Bachelor’s degree or equivalent combination of education and experience required

  • 2+ years customer service experience required

  • 1+ year healthcare insurance claims processing experience preferred

Location: 1000 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.

Why Commerce? (https://www.commercebank.com/careers/about-commerce)

Inclusion and Diversity at Commerce

How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)

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    Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.

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