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Change Healthcare Bilingual Healthcare Representative - Lake Forest, IL in Lake Forest, Illinois

Bilingual Healthcare Representative – Lake Forest, IL

Overview of PositionHCRs act as advocates and meet with patients and their families daily. They are responsible for tracking every application they receive and obtaining high rates of successful outcomes. If you appreciate helping people and possess great communication and computer skills, take the next step towards a rewarding career at Change Healthcare!

Location: NW Lake Forest Hospital

Schedule: Monday-Friday 8am-4:30pm

What will be my duties and responsibilities in this job?

  • Interviewing clients in a hospital setting and/or home visits to assist them in obtaining maximum benefit coverage.

  • Working within Inpatient team.

  • Completing application for state and federal programs, reviewing medical records and taking all actions necessary to expedite benefit approval.

  • May be responsibility for maintaining ongoing communications with government agencies regarding the status of claims.

  • Provide updates and assistance to hospital personnel and other staff as needed.

  • Maintain documentation of status of claims and client contact on Change Healthcare and hospital computer system.

  • Other responsibilities that are customer specific.

What are the requirements needed for this position?

  • 4-year college degree preferred, high school diploma or equivalent is required.

  • 1-2 years’ experience in healthcare or customer-service environment.

  • Bilingual English/Spanish required

  • Ability to apply knowledge of federal and state programs to benefit coverage for the client.

  • Understanding of and ability to apply the medical definition of disability as it relates to body systems and to functions of daily living.

  • Ability to read and apply the information contained in medical records.

  • Previous clinical experience preferred or knowledge in medical terminology.

  • Strong Communication skills (verbal and written); demonstrated experience working with people of various educational and socioeconomic backgrounds (healthcare setting preferred), experience communicating with government caseworkers and hospital personnel.

  • Strong organization skills – ability to prioritize, plan and follow tasks through to completion without direct supervision.

  • Computer skills, including word processing (MS Office, Outlook, Excel, preferred).

What other skills/experience would be helpful to have?

  • Prior work experience within a hospital or clinical setting preferred.

  • Knowledge of federal and state programs that will benefit coverage for the client preferred

  • Demonstrated experience working with people of various educational and socioeconomics background preferred

  • Ability to travel to other locations preferred

What are the working conditions and physical requirements of this job?

  • Ability to work at client facility: NW Lake Forest Hospital in Lake Forest, IL

  • Heavy amounts of walking

    Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Mandate

As a federal contractor, Change Healthcare is adhering to the Executive Order which mandates vaccination. As such, we are requiring all U.S. new hires and employees to show proof of being fully vaccinated for COVID-19 or receive an approved accommodation by their date of hire, as a condition of employment.

As we continue to navigate the ever-changing COVID-19 pandemic, we remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. Proof of vaccination or accommodations requests will be collected once an offer is accepted with Change Healthcare. All accommodation requests will be carefully considered but are not guaranteed to be approved.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information ( .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.