Cerner Service Manager - Healthcare IT in London, United Kingdom
Service Manager - Healthcare IT
SWx Client Operations
We’re changing how people think about health and care. We have passion for new ideas that are changing the world by the minute. Cerner has been improving health care IT for more than 30 years. We strive to deliver value in all we do, and support organizations to deliver the quadruple aim of healthcare. Our technology supports health care systems, hospitals, GPs and community services to be the best they can be and to deliver connected, safe care. We’re leading the industry on enabling the shift from reactive care, to proactive population health management through big data intelligence.
Support Services is a team dedicated to ensuring the optimal performance of all Cerner Solutions through service excellence via application support, incident management and quick problem resolution. The Support Services team stands ready to provide direct and continuous support for the day-to-day operational management of Cerner applications.
As a Support Services Owner I (Service Manager) you will be responsible for managing the support of all implemented Cerner solutions and services to clients. You will be also responsible for ensuring the support methodology is adhered to and for ensuring world-class service is provided by coordinating departmental or cross-functional teams to deliver timely, high quality projects. You will work on significant or unique issues where analysis of situations and independent judgment are required to obtain results. Responsibilities will include: managing action items, risks/issues and all deliverables; managing cross-organizational interactions as needed including managing escalations across Cerner teams; facilitating meetings, generating agendas/minutes, and developing detailed plans/schedules; and managing and driving results through support.
If you’re out to change the world in ways that matter, we want to hear from you. As a Cerner Associate you will be joining an inclusive, diverse, social and innovative workplace that has a strong emphasis on developing talent and promotion from within. You will be rewarded for you hard work with a competitive salary and a host of additional benefits including generous insurance and pension plans, season ticket loan scheme, active lifestyle reimbursements and cycle to work programs. We are happy to consider flexible working options for many of our jobs, and will always work with you to keep your work life and home life balanced.
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All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.
Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.
Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
Cerner Support Services
Bachelors degree or 4 years relevant work experience
Plus 2 years of related work experience/higher education including at least 1 year of healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience
Cerner Millennium experience
Client facing experience
Willing to travel up to 25% as needed
Willing to work additional or irregular hours as needed
Relocation Assistance Available:
Support Services & Operations