Sodexo Director, Continuous Improvement Healthcare in Los Angeles, California
The Director Continuous Improvement is responsible for driving continuous improvement by optimizing processes, establishing labor standards, development and enhancing business intelligence and operations management tools, providing direction through analytics and promoting and coaching continuous improvement capabilities in NorAm Healthcare. this is a virtual position
Primary Duties & Duties
Ensure organization is measuring and reporting out on all relevant metrics as it relates to productivity, cost, efficiencies, budgets and compliance requirements.
Lead the development of and implementation of processes and mechanisms for labor forecasting, staffing, modeling, incentive performance
Partner with operations, marketing, and business transformation departments to identify and prioritize offers that will improve Sodexo and our client’s competitive advantage
Holistically engineer processes (current and future) to maximize efficiency and quality ensuring adoption and sustainability
Develop a deep understanding of all relevant current state service lines and processes and establish collaborative relationship with key stakeholders to ensure implementation of quality, sustainable change
Understand current and emerging technologies and develop strategies to leverage them
Manage annual budget for the team as well as making sure all projects are executed on time, on budget with expected result and ROI.
Provide budget guidance to Healthcare Operations teams regarding disruption, loss of productivity costs, and startup costs as it relates to projects.
Understand national and global operational strategy as well as specific client needs in assigned area
Create and maintain a portfolio of change initiatives in assigned area ensuring visibility to all company and major client initiatives
Effectively utilize the IE Business Improvement model to filter, scope, and prioritize change initiatives ensuring both a cohesive national strategy and key local needs are met
Manage direct and indirect reports in deploying process change within assigned area ensuring department ROI commitments are met
Typical Knowledge & Skills
Leadership, emotional intelligence
Continuous improvement, creative problem solving
Project management / strong organizational skills
Business Intelligence and Dashboards
Financial planning and business case development
Electronic Health Record, Point of Sale Systems, Enterprise Resource Planning applications
Microsoft Access and Excel
Basic Qualifications –
Lean Six Sigma Black Belt Certification
Bachelors Degree in Business, Finance, Analytics or equivalent experience
Basic Management Experience:
7 years management experience
Basic Functional Experience:
5 to 10 years work experience with process improvement projects, project / program management (LSS training preferred) with documented project work and sustained results on multi-unit or enterprise wide initiatives.
3 to 5 years work operations management experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition
Lean Six Sigma Master Black Belt certification
The Director, Industrial Engineering & Continuous Improvement - Labor is responsible for establishing, validating and updating labor standards for NorAm Healthcare service operations and focus on optimization of all process improvements related labor opportunities from an automation perspective. Responsible for the development, deployment and maintenance of engineered labor standards. Oversee and lead process change initiatives for their assigned area of responsibility; collaborating with counterparts to maintain a cohesive national approach. The Director will identify, train, coach, develop process change agents, direct reports, and high potential future leaders.
Qualifications & Requirements
Basic Education Requirement - Bachelor’s Degree or equivalent experience
Basic Management Experience - 5 years
Basic Functional Experience - 5 years
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Location US-CA-Los Angeles | US-CA-Los Angeles
System ID 709657
Relocation Type No
Employment Status Full-Time
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