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Sodexo Director, Continuous Improvement Healthcare in Los Angeles, California

Unit Description

The Director Continuous Improvement is responsible for driving continuous improvement by optimizing processes, establishing labor standards, development and enhancing business intelligence and operations management tools, providing direction through analytics and promoting and coaching continuous improvement capabilities in NorAm Healthcare. this is a virtual position

Primary Duties & Duties

  • Ensure organization is measuring and reporting out on all relevant metrics as it relates to productivity, cost, efficiencies, budgets and compliance requirements.

  • Lead the development of and implementation of processes and mechanisms for labor forecasting, staffing, modeling, incentive performance

  • Partner with operations, marketing, and business transformation departments to identify and prioritize offers that will improve Sodexo and our client’s competitive advantage

  • Holistically engineer processes (current and future) to maximize efficiency and quality ensuring adoption and sustainability

  • Develop a deep understanding of all relevant current state service lines and processes and establish collaborative relationship with key stakeholders to ensure implementation of quality, sustainable change

  • Understand current and emerging technologies and develop strategies to leverage them

  • Manage annual budget for the team as well as making sure all projects are executed on time, on budget with expected result and ROI.

  • Provide budget guidance to Healthcare Operations teams regarding disruption, loss of productivity costs, and startup costs as it relates to projects.

  • Understand national and global operational strategy as well as specific client needs in assigned area

  • Create and maintain a portfolio of change initiatives in assigned area ensuring visibility to all company and major client initiatives

  • Effectively utilize the IE Business Improvement model to filter, scope, and prioritize change initiatives ensuring both a cohesive national strategy and key local needs are met

  • Manage direct and indirect reports in deploying process change within assigned area ensuring department ROI commitments are met

Typical Knowledge & Skills

  • Leadership, emotional intelligence

  • Continuous improvement, creative problem solving

  • Project management / strong organizational skills

  • Operations management

  • Business Intelligence and Dashboards

  • Financial planning and business case development

  • Electronic Health Record, Point of Sale Systems, Enterprise Resource Planning applications

  • Microsoft Access and Excel

Basic Qualifications –

Lean Six Sigma Black Belt Certification

Bachelors Degree in Business, Finance, Analytics or equivalent experience

Basic Management Experience:

7 years management experience

Basic Functional Experience:

5 to 10 years work experience with process improvement projects, project / program management (LSS training preferred) with documented project work and sustained results on multi-unit or enterprise wide initiatives.

3 to 5 years work operations management experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition

Lean Six Sigma Master Black Belt certification

PMP Certification

Position Summary

The Director, Industrial Engineering & Continuous Improvement - Labor is responsible for establishing, validating and updating labor standards for NorAm Healthcare service operations and focus on optimization of all process improvements related labor opportunities from an automation perspective. Responsible for the development, deployment and maintenance of engineered labor standards. Oversee and lead process change initiatives for their assigned area of responsibility; collaborating with counterparts to maintain a cohesive national approach. The Director will identify, train, coach, develop process change agents, direct reports, and high potential future leaders.

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree or equivalent experience

Basic Management Experience - 5 years

Basic Functional Experience - 5 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Location US-CA-Los Angeles | US-CA-Los Angeles

System ID 709657

Category Engineering

Relocation Type No

Employment Status Full-Time

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