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Randstad US Healthcare Patient Support Representative in Los Angeles, California

Healthcare Patient Support Representative

job details:

  • location:Los Angeles, CA

  • salary:$18 - $19 per hour

  • date posted:Friday, September 3, 2021

  • experience:Entry Level

  • job type:Temporary

  • reference:AB_3743317

  • questions:Jacqueline.Lopez@randstadusa.com310-689-0175

job description

Healthcare Patient Support Representative

Are you a dedicated, resourceful, reliable Customer Service medical professional capable of keeping the referral department organized? If so, we are looking for a top notch referral coordinator/Call Center Representative to work in a fast paced medical office to handle referrals and authorizations and heavy call volume. This ideal candidate will be delivering exceptional service to patients in a primary health care clinic in Los Angeles. Medical, Dental, Vision, 401K along with other perks included Hours: 8am-5pm


Randstad is seeking for a Referral Coordinator/Call Center Representative to coordinate the delivery of health services to patients in a medical office setting. The ideal candidate will provide administrative support to medical providers and team. Also, will be responsible in discharging patients after visits and arrange follow up appointments and process referals and authorizations.

  • Have experience with processing referrals for Medi-Cal, Medicare and Managed Care

  • Ability to request authorizations using the web portal and any other programs

  • Extensive tracking and follow up

  • Ability to speak and communicate in English and Spanish

  • Medical terminology is a must

  • Ability to prioritize and multi task assignments and complete by due dates

  • Demonstrated ability to work in a multi-faceted, high volume environment

  • Ability to call patients to schedule appointments for follow up visits

The essential functions of this role include:

  • working in a smoke free environment

  • working in a non-temperature controlled environment


  • Scheduling Appointments

  • Referrals and Authorizations (2 years of experience is required)

  • Call Center Support

  • Telephone Etiquette

  • Spanish (3 years of experience is required)


  • High School (required)


  • Years of experience: 2 years

  • Experience level:Entry Level

Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

San Francisco Fair Chance Ordinance:

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

City of Los Angeles' Fair Chance Initiative:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.