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Kuehne+Nagel Air Logistics Customer Care Specialist Pharma & Healthcare in Machelen, Belgium

If you wish to contribute to one of the most successful logistics organisation, this is an excellent opportunity to join our team!

Your Role

The Air Logistics Customer Care Specialist Pharma & Healthcare is responsible for ensuring that our customer's experience is a positive one every time they engage with Kuehne + Nagel. Specifically, he/she will be part of a team within our CCL’s – Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem-solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf.

Your Responsibilities

  • Pro-actively advise and consult Customers to ensure satisfaction;

  • Monitor Customer Shipments to provide proactive updates to customers and to problem solve (by collaborating with other stakeholders) in anticipation of a customer complaint;

  • Inclusion and transfer of customer requirements into the Kuehne+Nagel systems (including sold rates and other agreements) so that Operational Care Centers (OCCs) are clearly informed about Deliverables;

  • Field Complaint Calls, and provide problem resolution in alignment with stakeholders;

  • Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing, Up-selling, and requisite follow up and closure;

  • Manage Operational Relationship: Knowledge exchange with the sales and account mgt teams;

  • Creating, refining and reviewing reports as needed including Performance analysis;

  • Manage Claims from reporting through to closure.#LI-JD2

Your Skills and Experiences

  • Bachelor Degree or equivalent in Freight Forwarding;

  • Proven experience in Air logistics;

  • Strong knowledge in Freight Forwarding;

  • Advanced knowledge on industry-specific guidelines and adherence to regulatory requirements;

  • Ability to communicate persuasively whilst demonstrating adaptability and empathy;

  • Problem-Solving and able to work under pressure;

  • Willingness to continuously improve;

  • Languages: Very good verbal and written knowledge of English and Dutch required. Any other language is an asset

  • Knowledge of pharma and/or healthcare is a strong plus.

Good Reasons to Join

We offer an employee friendly and casual environment for you to become a skilled transportation logistics professional in a challenging and fast developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.