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Henry Schein, Inc. Healthcare Service Operations Specialist in Melville, New York

JOB Overview

This position is responsible for operational support for our corporate sales team including coordination of RFP’s (request for pricing) and proposals which can include formal or informal written and pricing requests, analytical and reporting support, and profit analysis in addition to many other ad-hoc projects as needed. Adheres to and follows company and division organizational policies and procedures.

• Responsible for submitting RFP (request for pricing) /RFI (request for information) to the customer. Works with internal departments such as HCS Sales, HCS Operations, Management, Finance and Legal to complete the process. • Works with Legal to ensure that RFPs, bids and agreements are drafted as needed. • Provides sales team/customer with annualized savings report and other related requests • Coordinates efforts/resources to ensure priorities are met. For example participates in weekly/monthly calls and meetings with the sales and operations teams. Tracks wins, pending deals and loses • Participates in special projects and performs other duties as required.


Excellent interpersonal communication skills and proficient in Microsoft Excel. Exceptional understanding of the job and ability to apply knowledge and skills to complete a wide range of tasks. Complete tasks in creative and effective ways. Complete assignments and facilitate the work activities of others; may coordinate work beyond own area. Apply acquired knowledge of procedures and external regulations.

Consistently work on assignments that can be difficult and require independent judgment and initiative. Understand implications of work and make recommendations for solutions. Will be responsible for making independent procedural decisions.

Work under minimal supervision and may act independently to determine methods and procedures on new assignments.

Typically 4 or more years of related experience.

Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

• Strong time management skills and the ability to prioritize work • Very good attention to detail and accuracy • Customer service oriented and ability to work with and resolve complex issues • Ability to plan and arrange activities • Excellent interpersonal communication skills • Excellent written and verbal communication skills • Ability to maintain confidential and highly sensitive information • Ability to work in a team environment • Ability to multi-task • Ability to manage conflict • Capacity to work effectively under pressure • Analytical thinking • Oversee small projects • Identify and recommend continuous improvement opportunities • Establish productive working relationships at multiple levels within the organization

• Proficient in Microsoft Excel • Basic business math • Analytical and organizational skills

Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.

TRAVEL / PHYSICAL DEMANDS: Travel typically less than 10%. Office environment. No special physical demands required.

/Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status./

Title: Healthcare Service Operations Specialist

Location: NY-Melville

Requisition ID: R115883