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Change Healthcare Sr. Healthcare Representative - Miami, FL ($1,000 Sign On Bonus*) in Miami, Florida

Overview of Position

Health Care Representative 3 acts as an advocate and meets with patients and their families daily. They are responsible for tracking every application they receive and obtaining high rates of successful outcomes. If you appreciate helping people and possess great communication and computer skills, take the next step towards a rewarding career at Change Healthcare!

What will be my duties and responsibilities in this job?

  • Responsible for external/customer reports.

  • Acts as the team trainer/mentor.

  • Working with the customer to better understand our business and what role we play.

  • Day to day interaction with hospital management.

  • Audit high dollar closures.

  • Knowledge and ability to help solve more complex claims (for example; claims from another state).

  • Helps with Change Management initiatives

  • Ability to work with limited supervision.

  • Involvement with the hiring process for new HCR team members.

  • Ability to float to different facilities if needed.

  • Become a Super User for Advocate Pro and ability to train new HCR's on Advocate Pro.

  • Ability to float to different hospitals to assist with vacancies.

  • Must be familiar with billing functions.

Ability to perform above duties in addition to the duties of a Healthcare Rep 1 and Healthcare Rep 2 which are listed as (but not limited to):

  • Work effectively with hospital employees and patients and assist with meetings with the customer

  • Interviewing clients in a hospital setting and/or home visits to assist the clients in obtaining maximum benefit coverage.

  • Completion of applications for state and federal programs reviewing medical records and taking all necessary action to expedite benefit approval.

  • Adherence to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI).

  • Maintain ongoing communication with government agencies regarding the status of claims.

  • Provide updates and assistance to hospital personnel and other Change Healthcare staff as needed.

  • Maintain documentation of status of claims and client contract on Change Healthcare and/or hospital computer systems.

  • Making a determination to take a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records.

What are the requirements needed for this position?

  • 3+ years of relevant hospital and healthcare experience

  • Proficient with computer skills and tablet devices including Microsoft Office applications (Outlook, Excel and PowerPoint)

  • Strong Communication skills (verbal and written); demonstrated experience working with people of various educational and socioeconomic backgrounds (healthcare setting preferred), experience communicating with government caseworkers and hospital personnel.

  • Strong organization skills – ability to prioritize, plan and follow tasks through to completion without direct supervision.

  • Demonstrated ability to think strategically.

  • Ability to develop and implement strategy plans.

  • Ability to manage conflict.

  • Computer skills, including word processing (MS Office, Outlook, Excel, preferred) as well as various hospital systems.

  • Demonstrated leadership abilities.

  • Demonstrated ability to think strategically.

  • Ability to develop and implement strategy plans.

  • Ability to manage conflict.

  • Professional & polished demeanor

  • Strong work ethics and confidentiality

  • Time management skills and attention to detail

What other skills/experience would be helpful to have?

  • Bilingual English and Spanish preferred

  • 4 year college degree preferred

  • Knowledge of federal and state programs that will benefit coverage for the client preferred

  • Demonstrated experience working with people of various educational and socioeconomics background preferred

  • Ability to travel to other locations preferred

What are the working conditions and physical requirements of this job?

  • Ability to work at client facility: Jackson Memorial Hospital, Miami FL

  • Schedule Mon-Fri 8AM to 5PM, Holidays included. Weekend days on a rotation basis as needed.

*Bonus will paid in two portions. This bonus will be paid out half upon first pay check and half after 6 months of employment.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Some of our positions require employees to be onsite at a Change Healthcare facility or a Client site, including Medical Facilities. Depending on the site’s health and safety guidelines, you may be required to have medical screenings or vaccinations to meet site requirements, which may include Covid-19 vaccination and/or testing. Further details and requirements will be confirmed during the interview process.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

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