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Kipsu, Inc. Healthcare Product Analyst in Minneapolis, Minnesota

Kipsu is rooted in a simple, yet profound goal: Elevate service professionals to the center of the customer experience, transforming transactional interactions into fully-developed relationships. As one of the Twin Cities’ leading tech companies, Kipsu has cultivated a reputation for strong company culture, providing exemplary service to its customer partners, and investing in the growth of their team members. Kipsu has been recognized the last several years by Star Tribune as a top small company workplace. This role is crucial to the significant, sustainable growth and continued global expansion forecasted for Kipsu’s near future.

THE OPPORTUNITY

Kipsu provides a new way for businesses and their customers to engage through real-time digital channels, transforming what it feels like to give and receive great service in real-time. We’ve maintained a significant market share in the hospitality industry for the last seven years which will only continue to grow in the years ahead, but have also turned our sights towards entry into a couple of new markets including healthcare. Kipsu’s growing team is looking to hire an analytical, driven and curious product analyst to be part of a dedicated, fast-moving team and drive the strategy, market entry, use case development, and long term product roadmap needed to establish our presence in the healthcare market.

This role is a unique combination of product management and new market sales and will involve defining new solutions for the healthcare industry and lining up early customers to pilot our new capabilities.

WHAT YOU’LL DO

  • Work directly with our CEO, product and engineering leadership to cultivate relationships with our healthcare advisors, early customer partners, and key vendors.

  • Identify potential contacts and leverage email campaign tools to contact and nurture prospects in a personalized and professional manner.

  • Develop direct outbound sales language and scripts to initiate interest in Kipsu and schedule time for prospects to discover more about our solution.

  • Effectively present and tailor virtual demonstrations to each qualified opportunity to accurately and persuasively demonstrate Kipsu’s value proposition.

  • Understand customer problems and conduct business analysis to inform use case development, capabilities enhancement, and systems integration approaches.

  • Design and implement new use cases for our solution within healthcare environments, and work across our internal teams to:

  • Operationalize early customer pilots with our customer success team to set our customer partner’s up for success and gather their feedback on new features/capabilities.

  • Collaborate with product and engineering teams on requirements validation and feature testing to ensure the team is always putting out the best product possible.

  • Develop pricing strategies alongside our finance team to evaluate product-market fit and the total market opportunity

  • Become an expert on our product, how it’s used by our customers, how we navigate the complicated regulatory environment of HIPAA compliant messaging software, and how we can maintain our status as the "best in class" solution.

  • Design products and write requirements for product enhancements for our healthcare vertical.

  • Understand customer problems and conduct business analysis through interviews and process mapping to inform product design

  • Manage product planning efforts as our company matures, adds new features, and grows our presence in the healthcare industry.

    WHAT WE’RE LOOKING FOR

  • 2+ years of experience in a sales or sales development role at a tech company (with a strong interest in a career in product) -or- 1+ year(s) of product management experience (with strong comfort of assisting with early customer pitches).

  • Experience in the healthcare industry is a plus.

  • Attention to detail; not afraid of getting deep into the details and understanding how things work.

  • Ability to work with multiple stakeholders to collect information / feedback, synthesize the heck out of it and drive consensus with key stakeholders.

  • Strong communication skills; comfort working with team members with varying communication styles.

  • Intrinsic desire to develop deep expertise in specific industry and functional domains.

  • Enthusiasm for technology products; experience with web/mobile technologies or developing software applications.

    WHAT MAKES KIPSU DIFFERENT

  • We’re a solid, stable company, and we enthusiastically embrace our founding startup spirit– everyone pitching in and working to the same goals.

  • Our culture– We have a team of highly motivated colleagues who are all in it together. We all succeed as one, and we all learn from our mistakes holding our interdependence in high regard.

  • Our unique philosophy– we bootstrapped this company ourselves and are in it for the long-term. There is a distinct sense of purpose and ownership at Kipsu as we do things on our own terms.

  • Remarkable growth– with nearly a decade of advancement, we continue to accelerate. It’s an exciting time to be here.

    WHY YOU’LL LOVE IT HERE

  • Unity – Everyone here is committed to the same mission. Our core values are not platitudes but our pact. We believe in the best in each other while always reaching to be better.

  • Transparency – Our leadership gets into the details. We all gather for weekly space to discover how each team is doing so that we have a full understanding of the business and think like a CEO.

  • Trust – Our team members are given the trust and license to excel at their jobs, and are supported along the way to continuously grow.

  • Mentorship - We all have more to learn and something to teach. The lessons are beyond technical. We celebrate our busy hive of shared growth.

  • Respect – Our success and future as an industry leader depend on actionable commitment to cultivating a diverse and equitable team. Everyone here has a voice that is heard and respected. We seek open and honest conversation on our journey to be active stewards of our shared communities.

  • Purpose – Everyone here is closely connected to the result of their contributions and work. Every day our team gets to see the impact of what they do enhancing the value of our customers’ work in their own professions. Our goals are explicitly tethered to our mission of building relationships.

    One last thing – At Kipsu, we believe that our values, success, and future as a leader in our industry require a vibrant and diverse workforce. This is one of the many challenges we seek to solve, and we are intentional and active in recruiting talent of all identities and building an environment that is inclusive of all backgrounds. We need your contribution to our team. Please, consider rolling up your sleeves and joining us on our journey.

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