UNC Health Care Project Coordinator - Institute for Healthcare Quality Improvement in Morrisville, North Carolina
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Purpose of Organization
The UNC Institute for Healthcare Quality Improvement (https://www.med.unc.edu/ihqi/) (IHQI) invites applications for a Program Coordinator. IHQI's mission is to catalyze healthcare improvement, spread and culture change by developing and mentoring clinical improvement leaders.
IHQI pursues its mission through several programs that span the School of Medicine and UNC Health.
The Improvement Scholars Program promotes the development of experience and expertise in quality improvement among School of Medicine faculty and UNC Health staff. Improvement Scholars are selected through a competitive proposal process. IHQI provides intensive coaching, technical assistance, project management and coordination to Improvement Scholars project teams.
IHQI’s course “Physician Engagement in Quality and Safety” (PEQS) helps physicians gain a solid foundation in quality improvement by highlighting the safety and quality challenges facing healthcare and emphasizing physicians’ role as leaders in clinical improvement. Clinical medical residents at UNC are required to attend the course which meets national requirements established by the Accreditation Council for Graduate Medical Education. PEQS is also a prerequisite for the School of Medicine’s elective “Students Engaged in Quality and Safety.”
The Improvement Fellows Program promotes professional development in clinical improvement through mentoring, training and educational programming targeting physicians who aspire to clinical improvement leadership positions. IHQI organizes mentorship committee activities for fellows.
The Quality Improvement Speaker Series consists of bi-monthly School of Medicine and UNC Health events featuring experts in quality and safety from inside and outside UNC as well as an annual Improvement Scholars Program Symposium attended by more than 100 faculty, clinicians, and administrators.
IHQI leads the School of Medicine’s Scholarly Concentration in Quality & Safety Leadership. IHQI matches up to health sciences students with clinical improvement leaders who precept students’ year-long practicums. Students participate as improvement team members under the leadership of their clinician mentors. IHQI recruits, selects, matches, and oversees students and mentors to ensure students learn to lead clinical improvement and provide value to the improvement initiatives they work with. IHQI also designs, implements, and evaluates monthly didactic sessions on clinical improvement.
Purpose of Position
The program coordinator provides an exceptionally high level of professional support to IHQI leaders, faculty and stakeholders in the School of Medicine and at UNC Health. The position reports to IHQI’s Executive Director and works as a collaborative team member with IHQI faculty and staff. The program is often IHQI’s first point of contact and represents IHQI to SOM faculty and UNC Health leaders. The program coordinator holds primary responsibility for smooth implementation and execution of IHQI’s complex, broad and varied program and operational activities. The program coordinator understands and nurtures the numerous relationships with stakeholders that are essential to IHQI’s success.
Duties and Responsibilities
Create and maintain standard work documentation including project charters, comprehensive, detailed work plans and schedules, procedural documentation, and project evaluations. Scope projects, determine lead time, and task dependencies. Lead project team meetings ensuring team members understand project tasks and due dates. Document and communicate results of meetings.
Plan and implement small, medium, and large-scale projects including symposia, workshops, and events in support of clinical improvement projects, leadership development, clinical education, strategic and operational activities. Responsible for site management, coordination with vendors, registration, communication with faculty, external speakers and participants, program evaluation, and knowledge management.
Create work plans and timelines. Plan and facilitate program and operational meetings. Monitor status of tasks and monitor program progress. Schedule and participate in program and operational meetings.
Create budgets, process invoices and vouchers and track financial information. Manage relationships with vendors and contractors.
Coordinate complex Improvement Scholars Program selection process: publicize program, respond to questions from program applicants, track letters of intent and applications, schedule and coordinate selection process with SOM faculty and UNC Health leaders, and compile and summarize application scores and reviewer comments.
Support and coordinate complex Scholarly Concentration student-mentor matching process: communicate with faculty, students and mentors and coordinate meetings and events to facilitate mentorship.
Execute complex scheduling with physicians and UNC Health leaders.
Plan and manage program’s marketing and communication activities. Coordinate processes for gathering, synthesizing and disseminating program information. Develop marketing materials, presentations and progress reports. Maintain program’s website and social media sites.
Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity – Can effectively cope with change; can shift gears comfortable; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Informing – Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions; is timely with information.
Interpersonal Savvy – Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Learning on the Fly – Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and underlying structure of anything.
Organizational Agility – Knowledgeable about how organizations works, knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
Perseverance – Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
Time Management – Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
Written Communications - Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
● Associate's degree in an appropriate discipline or equivalent combination of education, skills, and experience.
● No licensure or certification required.
Professional Experience Requirements:
● If an Associate's degree, three (3) years of experience in an administrative support role and/or projects-related role. If a high school diploma/GED, seven (7) years of experience in an administrative support role and/or projects-related role.
Knowledge/Skills/and Abilities Requirements:
Legal Employer: STATE
Entity: UNC Medical Center
Organization Unit: Inst Healthcare Quality Improv
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
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