Accenture Associate Manager-Healthcare Operations in Mumbai, India
Skill required: Healthcare Management - Pharmacy Benefit Management
Designation: Management Level - Associate Manager
Job Location: Mumbai
Qualifications: Any Graduation
Years of Experience: 10-14 years
About Accenture Operations
In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model (https://www.accenture.com/in-en/insights/operations/intelligent-operations-2018) -one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at www.accenture.com
What would you do?
The Healthcare Operations vertical helps our clients drive breakthrough growth by combining deep healthcare delivery experience and subject matter expertise with analytics, automation, artificial intelligence and innovative talent. We help payers, providers and government agencies increase provider, member and group satisfaction, improve health outcomes and reduce costs.
You will be a part of the Healthcare Management team which is responsible for the administration of hospitals, outpatient clinics, hospices, and other healthcare facilities. This includes day to day operations, department activities, medical and health services, budgeting and rating, research and education, policies and procedures, quality assurance, patient services, and public relations
In Pharmacy Benefit Management, you will be responsible for the business processes, operations and interactions of third party administrators of prescription drug programs, understanding of the processes used to manage programs for payers, process and pay prescription drug claims, develop and maintain the formulary, contract with pharmacies and negotiate discounts and rebates with drug manufacturers.
What are we looking for?
We are looking for individuals who have the following skillset:
Data Analytics and Interpretation
Data Management and Integration
Ability to perform under pressure
Ability to establish strong client relationship
Ability to handle disputes
Ability to manage multiple stakeholders
Ability to meet deadlines
Roles and Responsibilities
In this role, you need to analyze and solve moderately complex problems
You will typically be creating new solutions, leveraging and, where needed, adapting existing methods and procedures
The role requires a clear understanding of the strategic direction set by senior management as it relates to team goals
You will need to hold monthly meaningful conversations with team members to discuss performance, coaching and feedback, training needs, and career discussions
You will need to monitor & drive team performance, including throughput and quality as per defined metrics
Your primary upward interaction is with a direct supervisor or team leads
You will generally interact with peers and/or management levels with clients or internal stakeholders
You will be provided with minimal guidance when determining methods and procedures on new assignments
Decisions that you make often impact the team in which they reside and occasionally impact other teams
You would be managing medium-small sized teams and/or work efforts at a client or within Accenture.
Please note this role may require you to work in rotational shifts.
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