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Medxcel Facilities Management Resource Director- Healthcare Facilities in Nationwide, United States

Medxcel team members join together to serve our ministries across the country with highest level of care and safety. When you become a part of the Medxcel family you are part of a team who makes an impact day after day in the healthcare setting. Creating a healing and safe environment is our number one priority. In times of great change, we focus on the consistent care of our healthcare professionals and patients.

Seeking an experience Healthcare Facilities Leader!

The Resource Director provides leadership for an assigned group of on-site Facility Managers and other personnel. This role serves as the connection between the assigned site teams and the overall Medxcel Facilities Management team. The position holds primary responsibility for assuring that customers recognize the role of Medxcel Facilities Management in the performance of their on-site team(s). This positions responsibility also extends to holding the on-site teams accountable for meeting standards, achieving technical service delivery excellence, meeting financial objectives, attaining high customer satisfaction and loyalty, and meeting Medxcel Facilities Management’s mission. This is a remote home based position.

Regional Service Management

  • Lead service operations at single or multiple sites in an assigned geographic region(s)

  • Hold full accountability for achieving service excellence, financial goals, regulatory compliance, and organizational development goals

  • Create a high performing team of on-site leaders through selecting and retaining the best individuals possible and appropriately holding this team accountable for their areas of responsibility

  • Assist on-site leadership achieve consistent high performance through the development and execution of controls designed to assist in developing the on-site leadership to better meet their service delivery objectives and create high customer satisfaction

  • Perform in-depth quality reviews of site operations, structure, and reports using the tools provided by Medxcel Facilities Management, and establish on-going plans, goals, and objectives to correct deficiencies and improve performance

  • Provide detailed feedback to regional operations and safety leadership (AVPs, RDs, and system Facility Directors) on noted deficiencies with recommended remediation actions needed to improve site processes, programs and reporting to achieve compliance with regulatory codes, TJC EPs and Medxcel Faculties Management policies

  • Oversee the establishment and approval of annual operating and capital budgets and monitor on-going financial performance against those budgets among assigned facilities

  • Oversee the establishment and approval of training, staffing, and resource plans and monitor sustained performance relative to such plans

  • Support or Assist projects both ongoing and Capital Planning with an emphasis on impact to the Facilities Operation and Maintenance

Customer Relationship Management

  • Assist and support on-site leadership with identifying and implementing cost reduction opportunities

  • Conduct periodic business reviews with customers

  • Assist on-site management with ensuring the customer’s program understanding, customer satisfaction, strategic partnering, and continuous improvement efforts

  • Communicate, develop and nurture key customer relationships, create a high degree of customer loyalty to Medxcel Facilities Management in addition to local operations

  • Be visible and available to key customer leadership during frequent site visits

Innovation and Strategy

  • Work effectively with Medxcel executives and other leaders to drive business innovation, service strategies, revenue growth, and continuous improvement processes at the regional level to ensure service excellence

  • Lead corporate wide and regional strategic initiatives as assigned

  • Leverage local, regional, and national professional society involvement as a means of promoting and representing Medxcel within regions or local communities through pre-defined branding and service initiatives

Coaching and Development

  • Lead a team of on-site leaders/managers across a geographic region with an emphasis on developing existing and future talent, mentoring and inspiring performance, and enabling on-site leaders to succeed

Education:

  • Bachelor’s degree in business, engineering, or management OR 15+ years’ relevant experience in lieu of degree required

  • MBA preferred

License/Certification:

  • Certified Healthcare Facilities Manager (CHFM) certification required or obtained within 6 months of hire required

  • Certified Healthcare Constructor (CHC), Certified Healthcare Safety Professional (CHSP), or Certified Life Safety Specialist – Health Care (CLSS-HC) preferred

Experience:

  • Minimum 10 – 15 years’ experience working in a healthcare facilities management or field management in healthcare facilities outsourcing required

  • Experience in developing service programs required

  • Project management skills including coordination, communication, prioritization, troubleshooting, adherence to budget and completion goals, and recruiting resources required

  • Travel >75% (overnight required)

  • Lean or Six Sigma process engineering certification preferred

Knowledge, Skills and Abilities:

  • Strategic leadership skills and business acumen to execute initiatives and objectives

  • Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully

  • Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans

  • Ability to adapt – the individual will need to adapt quickly to changes in scope or direction and be flexible to adopting changes quickly

  • Excellent communication and interpersonal skills with ability to communicate across all levels of the organization, including technology, tools, and processes

  • Experience and proficiency with MS Office Suite

  • Excellent leadership skills, including the leading of other high performing leaders/managers

  • Working knowledge of hospital operations and hierarchy of leadership

  • Working knowledge of medical facility systems and equipment

  • Negotiation skills

  • Travel 75-80% (overnight travel required) with access to a major airport

#MFMCORP

ID: 2020-10699

External Company URL: www.medxcelfm.com

Telecommute: Yes

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