Citigroup Emerging Corporates Senior Relationship Manager - Healthcare Specialty in New York, New York
The Healthcare Specialty Group Senior Relationship Manager is a strategic professional who stays abreast of developments within the healthcare services industry and contributes to directional strategy by considering their application in own job and the business. Recognized authority for an area within the industry. Requires advanced commercial awareness while maintaining a strong grasp as the subject matter expert (SME) for all aspects of the healthcare service provider industry. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the strategic direction and operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. A Senior Relationship Manager will also have coaching and mentoring responsibilities to other members of team and will step in to various leadership roles in addition to day to day functions.
Calls on healthcare specialty clients & prospects to deepen relationships and proactively owns, responds to, uncovers and anticipates future needs, roadblocks or risks and expectations
Introduces solutions to clients in building and strengthening an effective portfolio;
Works with product specialists and other subject matter experts to structure innovative and customized solutions that meet clients’ individual needs
Works closely with Case Manager & Relationship Associate on the on-boarding and retention of clients, ensuring the appropriate “Know Your Client” (KYC) and other compliance deliverables are met;
Identifies cross-sell opportunities to deepen and increase share of wallet;
Maximizes client experience by proactive sharing markets updates, trend and intelligence;
Drives innovation in the solutions we provide clients and further developing our business where necessary and appropriate
Execution of strategic initiatives launched centrally at all levels (Group, Bank, commercial market and EIB)
Networks with clients & Center of Influences to identify avenues for new business opportunities;
Lead the credit relationship of the client, structuring, coordinating and supervising the entire process, ensuring the proper application of policies and institutional processes
Ensures compliance with regulatory requirements and Citi's policies / guidelines at all time
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
7 or more years of experience
Sound knowledge of banking products and process as well as a track record of providing sound banking and financial advice and solutions to clients in a 'thought leader' capacity
Demonstrates superior credit skills by being able to structure more complex deals, which can include capital markets & syndicated transactions
Demonstrates advanced level of Early Warning Detection skills
Demonstrates advanced credit skills; able to structure all type of credit deals
Ability to work effectively in team setting or individually
Ability to coordinate multi-functional teams to provide an exceptional client experience.
History of coaching and educating in a leadership capacity
Excellent interpersonal, communication and influencing skills (e.g. negotiation, consultative skills, leadership)
Advanced experience in public speaking and content creation as SME
Strong writing skills
Ability to work under pressure while making sound decisions
Highly focused, able to rapidly identify key priorities, clearly communicate the priorities
A proactive approach in looking for ways in strengthening business relationship with clients, delivers a simple, secure and seamless client experience
Passion for creating new business opportunities with existing clients and able to demonstrate innovative approaches to meeting clients’ needs.
Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients
Able to quickly adapt priorities based on the latest data insights
Strong demonstrated ability to execute in challenging situations
Bachelor’s/University degree, Masters degree preferred
Formal Credit Training preferred or equivalent credit officer experience
Advanced modelling and forecasting training preferred
Job Family Group:
Commercial and Business Sales
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