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Octagon, Inc. Senior Manager, Client Experience - Healthcare in New York, New York


Current Global is looking for a Senior Manager - Client Experience in
New York with expertise in healthcare communications. The ideal
candidate is passionate about healthcare and making a difference in the
lives of patients living with various diseases and conditions. This
Manager must be a strategic business partner, able to help
pharmaceutical clients address business imperatives or issues with the
right marketing solutions, translating their needs into project plans.
S/he will be responsible for managing work from concept to execution,
being a primary client contact, and mentoring junior talent. The ideal
candidate must have strong project management, negotiation and
persuasion skills, healthcare media knowledge, digital communications
experience, and the ability to effectively build internal and external


Contribute to the development of tactical plans and integrated
implementation activities

Own executional leadership of multiple client programs

Ensure deliverables align with program strategies, quality standards,
timelines and budgets

Develop initial client communications, key messaging and related

Leverage earned media expertise; conduct media relations outreach

Manage client expectations by building strong relationships, confidence
and trust

Proactively support and suggest improvements and new ideas to exceed
client expectations by leveraging industry knowledge and experience

Facilitate cross-functional team integration

Support agency development and assist with new business

Achieve financial acumen in the areas of budgeting, billing and

Contribute to the career growth of junior team members, serving as
mentor and role model


5-6 years of experience, preferably with some agency experience

Strong decision-making and project management skills

Ability to translate client needs into workable plans/projects

Confident presenter and persuasive speaker

Self-motivated, entrepreneurial and endlessly curious

Minimum: Bachelor's Degree

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Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action
employer. Weber Shandwick recruits qualified applicants without regard
to race, color, religion, gender, age, ethnic or national origin,
protected veteran status, physical or mental disability, sexual
orientation, gender identity, marital status or citizenship status.