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Job Information, Inc Success Associate - Healthcare and Life Sciences (see locations) in New York, New York

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

The ideal Success Associate is a champion of Salesforce products and features and has the ability to prioritize, multitask, and engage dynamically with a set of customers


  • Develop an understanding of typical business challenges faced by customers and map Salesforce features and associated business benefits to address their needs

  • Ensure that customers derive maximum value from their investment in Salesforce

  • Evaluates current adoption maturity level and blockers to adoption, and provide adoption best practices and a prescriptive approach to increase adoption.

  • Partner with sales and the extended account team to support customers growth and to help them achieve their objectives

  • Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into a path for success

  • Proactively communicates technical product changes, degradations, outages, end of life and new updates

  • Escalate and drive mitigation plans among cross-functional teams to de-risk accounts

  • Build and nurture relationships across accounts to solidify our partnership and commitment to the customer

  • Will often support a global customer by partnering with Success Tier 1/Tier 2

  • When appropriate, recommend additional Salesforce Cloud Services needed to drive success

Preferred Qualifications & Skills:

  • 3-5 years relevant industry expertise

  • Champion of Salesforce product and platform features, capabilities, and best use

  • Ability to prioritize, multitask, and engage dynamically with customers

  • Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation

  • Collaborative, persistent and self directed

  • Strong communication and interpersonal skills, with the ability to navigate conflict and foster honest dialog

  • Ability to quickly grasp and distinctly explain technological and business concepts

  • Comfortable adapting to new opportunities and change

  • Creative problem-solver

Leadership Qualities:

  • PASSION: Passionate about Customer Success

  • BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on

  • URGENCY: Ability to move fast and drive business value and results

  • OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart

  • TRUST: Trust the company’s core values

  • ADAPTABLE: Excels in high levels of uncertainty and change


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