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ARAMARK Vice President, Retention- Healthcare in New York, New York

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.



The Vice President, Retention will lead a retention team managing a portfolio of existing healthcare client accounts. This role will work within a highly matrixed internal management and front-line operations structure to understand client aspirations and to identify risk, opportunities for service expansion and pro-active contract extension or renewals for accounts within their assigned region. Renew and grow existing accounts, drive account engagement accountabilities with team.

Responsibilities include the formal application of a strategic account management process, plan compliance, client presentations including business reviews, client relationship development and ensuring Aramark wiring is high, wide, and deep within the client organization.


  • Raise Retention

  • Lead team of healthcare Directors of Strategic Partnerships and execute Account Management Process

  • Execute Wiring Plan

  • Drive CBR quality and execution

  • Retain Accounts via Proactive Extension and Competitive renewal. Work with team to achieve retention quota.

  • Build Base

  • Deliver Regions vertical growth performance

  • Drive the pull through of proactive innovation

  • Sell in Base Business Innovation

  • Effectively coordinate Operations, Marketing, and Sales client engagement

  • Proactively Price

  • Execute Contract Pricing Compliance


  • Bachelor's degree from an accredited university required, MBA or Master's preferred.

  • Healthcare sales and operations experience is preferred.

  • B2B sales and operations experience in a services business, including strategic account development of new customer accounts, providing business solutions based on customer needs and client/ market environment.

  • Computer knowledge of all Microsoft Office applications as well as SFC

  • Ideal candidate will have strategic account sales experience from Business Process Outsourcing Firms, Service Industries, or multi-national companies; combined with corporate experience in a strategic development, global business development or similar type role.

  • Experience with large clients selling multiple services/solutions required.

  • Expertise with a demonstrated, quantifiable record of progressively increasing responsibility in a sales function

  • Proven ability to take strategy from the concept stage to operational implementation, particularly in a role of influence across organizational structures.

  • Strong and dynamic presentation skills; persuasive communication with C-level client contacts.

  • Experience with leading a team of high-performance sales or operations professionals in addition.

  • Solid understanding of marketplace trends & implications within a service industry/provider.

  • Ability to travel: 70%


Drives for Results: Focuses on end result and does the right thing

  • Demonstrates a passion for results and drives to exceed expectations

  • Takes action to proactively resolve issues and drive improvements

  • Analyzes and synthesizes data to access situations and find actionable solutions

Thinks Strategically: Focuses on the future and creates direction

  • Understands long-term business and financial implications of day-to-day decisions

  • Looks "around the corner" for opportunities and obstacles

  • Shows an understanding of issues relevant to the broad organization

Influences with Impact: Influences through action and communicates effectively

  • Articulates a compelling agenda and direction that inspires others to follow

  • Navigates complex situations by leveraging networks to gain alignment

  • Ensures targeted, timely and situation-appropriate communication to all stakeholders

Takes Action: Plays offense and moves with speed

  • Maintains focus and overcomes obstacles to meet goals and commitments

  • Provides clear and specific accountabilities and monitors progress against achieving goals

  • Quickly and effectively responds to customer problems or team issues

Raises the Bar: Takes smart risks and sets high expectations

  • Establishes and sets contexts for logical, clear and aggressive individual and team priorities

  • Develops effective contingency plans to address risks

  • Accepts responsibility and learns from mistakes or failures

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

Aramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.