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Erickson Living Healthcare Sales Associate in Novi, Michigan

Location:

Fox Run Village by Erickson Senior Living

Fox Run is a beautiful 108-acre continuing care retirement community in Novi, Michigan. We’re part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states—and growing.

Our Healthcare Sales Associate serves as the customer point of contact in the Continuing Care Sales Office, handling customer inquiries and supporting the movement of the customer through the sales process to admission.

The Healthcare Sales Associate will oversee all resident move-ins, move-outs, and transfers within Continuing Care, functioning as a liaison between community departments and residents. This position interfaces with residents, family members, department managers, nursing staff, resident services, outside callers, social workers, accounting, medical staff, sales, and external networking professionals.

How you will make an impact:

  • Responds to customer inquiries (phone and walk-in), answering questions about the community, priority list, reservation process, and admissions process. Determines customer needs, assists in appointments with the Health Care Sales Director, and conducts sales appointments and tours.

  • Manages all activities related to; move-ins, move-outs, and transfers within Continuing Care (Skilled Nursing, Long Term Care, Assisted Living, and Memory Care). Coordinates details relevant to these processes with other community departments.

  • Verifies financial information for official documentation and assists customers in the application process

  • Coordinates with General Services staff on room refurbishing, room keys, and work order process.

  • Executes apartment releases and move-in advice forms for all residents and notifies departments of vacated units.

  • Oversees daily census distribution process

  • Serves as a representative for Continuing Care Sales when interfacing with hospital staff, physicians, and other professional referral sources.

What we offer:

  • Competitive benefits packages including medical, dental, vision, and PTO

  • 401k for all employees 18 and over. Company contribution up to 3% once eligible.

  • Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.

  • Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age.

  • Free onsite parking at all of our communities and corporate offices

  • A culture of diversity and inclusion, which builds on our values, vision, and mission.

  • Onsite physicians group dedicated to only serving Erickson Senior Living residents

What you will need:

  • High school diploma or GED required.

  • 1 year of administrative office experience is required.

  • Computer experience required.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

Since 1983, Erickson Senior Living’s national network of managed communities has been devoted to one mission—helping people live better lives. If you're driven to make a difference and feel passionate about what you do, you'll thrive in an Erickson Senior Living career. Experience a work and social environment beyond the traditional office setting, with access to multiple on-campus dining choices, health and wellness facilities, lush green spaces, and so much more. Come see why we’re among the most respected names in senior living, now serving 27,000 residents with a team of more than 14,000 employees.

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