Philips Technical Support Engineer – Healthcare Informatics in Oslo, Norway
In this role, you have the opportunity to
Working in Philips for their Healthcare Informatics suite. This role gives you the platform to work on the cutting edge of Healthcare IT and technology in a fast growing, dynamic international organization. As the new Technical Support Engineer – Nordics, you will be part of a team delivering advanced Medical informatics solutions to hospitals.
You are responsible for
Troubleshooting and facilitate the resolution of technical system and application issues
Managing multiple technical issues with varying severity ensuring that cases are prioritized according to severity/impact
Working collaboratively with customers, including system administrators, radiologists, cardiologists, clinical, administrative, and IT staff, as well as Philips teammates to resolve all customer reported issues
Engaging third party vendor support, as required, per standard operating procedures
Documenting in detail customer reported issues and corrective action taken to resolve
Promoting teamwork within our organization and ensure global technical standards are met, building effective relationships with the service, deployment, and engineering teams
Proactively sharing knowledge, create knowledge articles, and contribute to our problem solution database
Contributing to service initiatives and activities to enhance the service experience
Ensuring customer satisfaction as measured by our customers: knowledge of customer business operations, response time, resolution time, communication and employee attitude
Participating to the European 24/7 on call support program
You are a part of
A highly skilled, dynamic and motivated team working within service. A team that delivers solutions aimed to enhance the patient and clinician experience across the continuum of care. Through collaboration and understanding the customer's needs.
To succeed in this role, you should have the following skills and experience
Educated to degree level and or equivalent in Computer engineering
Experience providing remote software support
Proficient knowledge of database systems such as Oracle/MS SQL server
Strong team player/collaborator
Demonstrate strong customer relations skills
Ability to inspire confidence and communication with customers from varying degrees of technical ability in a professional manner
Self-motivated and able to work autonomously
Strong analytical capabilities
Aptitude to define action plans and execute through resolution
Ability to work effectively under pressure
Fluent oral and written Norwegian or Swedish and English
Additional desirable qualifications:
Previous support of a PACS, RIS or other clinical healthcare IT system
Knowledge of load balancers
General knowledge of HL7, DICOM, and other IHE related protocols
General knowledge of Mirth and or other Healthcare related interface engines
ITIL Foundation certification
In return, we offer you
An opportunity to work on the cutting edge of technology and healthcare within a growing company. Within Nordics you will be one of the pioneers for growing the Healthcare Informatics Nordics business.
We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule. Furthermore, Philips University is available to all employees for learning and development opportunities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
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