A Place For Mom Healthcare Account Representative in Overland Park, Kansas
Join our growing team!
A career with A Place for Mom (APFM) is an opportunity for you to join a rapidly expanding company committed to making a difference for seniors and their families. A Place for Mom is an online platform connecting families searching for senior living options with a team of experienced advisors providing personalized solutions. Our mission, as the leader in senior care advisory, is to be a trusted destination for families and our community customers.We are a quickly growing organization with over 300 advisors connecting more than 300,000 families every year to one of our community customers.
Living by our values and working to achieve excellence on behalf of our customers is integral to success at A Place for Mom. Employees who thrive at A Place for Mom live our values every day and are an important part of our hiring practices:
Focus on Excellence
Act with Integrity & Assume Positive Intent
Drive Outcomes Every Day with Passion and A Sense of Mission
Make the Lives of our Families and Customers Better, Easier and More Successful
Realize the Full Potential in Each Team Member. Work as a Single Supportive Team
The Healthcare Account Representative (HCAR) works as an inside business development salesperson andwill serve as the key point of contact for all professional patient referrals within a dedicated assigned book of accounts. Accounts will consist of hospitals, skilled nursing facilities, and other tertiary senior services professionals. This position will be responsible for identifying new account opportunities in addition to growing the number of professionals within each account that currently refer to APFM. The HCAR is responsible for achieving the number of direct patient referrals to meet or exceed monthly referral and divisional move-in goals. The HCAR will share APFM’s mission and company value of making the lives of our customers better, easier, and more successful.
WHO YOU ARE:
A professional inside salesperson with a passion for senior care. You have a sincere appreciation for the hustle to execute the sale and care about providing a quality customer experience. You thrive in a quota driven environment and are focused on driving results. You are excited to solve the challenges facing your customers and see it as an opportunity to make a difference. You are comfortable selling in a healthcare environment and have a clear and articulate phone presence. The thought of making a noticeable impact at a fast-paced tech company excites you!
What you will do:
Develop business partnerships and agreements in your owned accounts that result in driving the right patient referrals on a consistent basis
Manage customer / referral pipeline on a daily basis and accurately record in our CRM to ensure up-to-date communication with all professional referral sources
Generate 25 or more appropriate direct referrals each month, producing an outcome of 8-10 or more move-in’s per month from your direct referral pipeline
Nurture relationships to be the “go to” thought leader and resource for senior living options locally
Familiarize yourself with the healthcare professionals ecosystem to determine how APFM can best fit into their operations
Achieve goals via cold-calling, managing telephonic appointments and Zoom/WebEx meetings as necessary.
Understand and appreciate the needs and wants of your healthcare professionals and the families they serve in order to provide appropriate assistance to seniors and families needing senior housing assistance
Work collaboratively with your Senior Living Advisors and cross functionally with other teams to ensure a best in class experience for all customers
Collaborative inside sales professional who is excited by personally contributing to the growth and success of their customers and APFM
2+ years telephone sales/ telemarketing, business development or relationship sales is preferred
Bachelor’s degree strongly preferred
New business development experience required (in a healthcare setting preferred)
Demonstrated success in a metric-driven/quota environment
Proven ability to develop opportunities from ideation to execution
Basic Technology Skills a must; Social Media savviness and VOIP telephony system experience a plus
Willingness to comply with company policies and government regulations
Night and weekend availability as needed
Ability to travel outside of local region annually, for regional or national meetings.
Must have hard-wired internet connection access
Job Location(s) US-KS-Overland Park
Job ID 2021-4984
# of Openings 2