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Conduent Field Sales Operations Director - Healthcare Solutions in Philadelphia, Pennsylvania

About Conduent

Conduent delivers mission-critical ​services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all  insured patients  in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through  toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at

Job Description

We are looking for a dynamic Director of Field Sales Operations to serve as the primary liaison to field sales leadership. The Director of Field Sales Ops will be responsible for translating corporate sales strategies into execution plans at a local business unit level, and act as the Sales Leader’s primary point of contact on all things Sales Operations. This is a perfect opportunity for someone that is passionate about building and executing Sales Operations strategies at a local level.


  • Develop and execute an operational plan that translates corporate sales strategic initiatives into BU implementations.

  • Develop, implement and evaluate BU sales strategy, based on knowledge of company objectives, industry trends, market characteristics, and other factors in concurrence with the existing sales objectives.

  • Collaborate with Sales leadership to develop “go to market” models for the business group.

  • Interpret analytics and research to drive sales strategy using internal data, market research and competitive research.

  • Define and refine structured sales processes to improve conversions, shorten sales cycles, and maximize wins.

  • Identify gaps in sales effectiveness/efficiency and improve internal sales process; to navigate pricing strategy, engage legal on deal structure, work with finance/accounting on deal terms and escalate pending conditions to obtain approvals.

  • Coordinate and champion Marketing, Finance and Sales Enablement Centers of Excellence initiatives with Business Unit Field Sales & Account Management teams.

  • Collaborate with Marketing & Inside Sales to establish sales campaigns and create lead flow efficiency.

  • Perform sales support-based activities for sales leadership and sales executives.

  • Provide guidance on sales policies and process.

Essential Qualifications

  • Basic understanding of sales tools

  • Healthcare industry specific experience preferred

  • Bachelor’s degree

  • 10-15 years’ work experience, with 7+ years Field Sales Operations or Sales leadership experience

  • Ability to complete tasks in a timely and accurate fashion in a fast-paced environment

  • Experience with SFDC a must ( CRM)

  • Experience working with in a Sales environment

  • Strong analytics background

  • Ability to work independently with limited direction

  • Strong communication and interpersonal skills

Desired Qualifications

  • Experience working with

  • Self-starter, capable of working through problems quickly

  • Analytical, organizational skills, and attention to detail

  • Ability to manage multiple, competing priorities

  • Experience interacting with a wide variety of Sales, Marketing, and Executive leaders

Healthcare experience including Pharma or Payer experience is a plus. Ideal candidate will be someone who has worked in sales in the past with B2B experience and is very strategic at the Enterprise level working with C level individuals and developing relationships.


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.