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JPMorgan Chase InstaMed-Healthcare Services Provider Account Manager, Associate in Philadelphia, Pennsylvania

InstaMed, a J.P. Morgan company, powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed's patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, processing payments and moving healthcare data seamlessly, and improving consumer satisfaction.

JOB SUMMARY:

InstaMed is looking for self-motivated, proactive, results-oriented candidates who want to excel and learn in an open, professional, and team-oriented environment. Individuals in this position will have the opportunity to directly impact revenue retention and revenue growth. The Account Manager is responsible for managing relationships with InstaMed's healthcare provider accounts and will have quota responsibilities for both revenue retention and growth. This position requires solid experience and understanding of software sales, sales operations, contract negotiations, and people management at the manager level or higher.

Responsibilities

  • Achieve an in-depth understanding of your assigned accounts

  • Produce and manage strategic plans and pipeline activities

  • Ensure full utilization of InstaMed's solutions during initial go-live of new accounts

  • Identify and build strategic relationships with operational and executive staff within accounts to ensure the highest levels of efficient interaction

  • Call and coordinate regular meetings with the accounts to review account status, solution utilization, product enhancements, and product expansion opportunities

  • Ensure exceptional customer retention and overall satisfaction with InstaMed's solutions

  • Collaborate with other teams within InstaMed in support of your accounts

  • Identify upsell opportunities with responsibility to demo, propose and close

  • Identify service and utilization trends within the account, then develop and execute an action plan to address the issues or opportunities. Respond to service escalations in a timely manner and ensure escalations are brought to full resolution

  • Any other duties as applicable to the position

Qualifications

  • Excellent people skills and ability to build relationships with customers

  • Sound judgment in setting customer expectations and managing sensitive customer situations

  • Ability to influence without direct authority

  • Ability to quickly learn and understand InstaMed's solution suite and articulate our value proposition

  • Strong analytical and problem-solving skills

  • Minimum 5 years of professional experience including experience in a customer-facing position

  • Healthcare technology experience required

  • Project or Program management experience preferred

  • Bachelor's Degree or higher

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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