Philips Healthcare Informatics Specialist in Philippines - Home Based, Philippines
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to
focus on delivering excellent services in both implementation and support to customer and being there for customers when they need us most. The Healthcare Informatics Specialist is a key member of the implementation project and/or service team fostering collaboration through sharing experiences, information, perspectives, skills and expertise
- You will drive continuous improvements of our implementation methodology and service offerings based on customer feedback there by ensuring high customer satisfaction.
Scoping, designing, building, deploying and/or integrating solutions
Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing
- Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution
Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment.
Documentation of solutions to ensure support teams and other consultants can participate in support and onward development
- Practices strong configuration management and version control
Execute activities as described in the Philips Excellence Process Framework
Manage and maintain effective communication with customers in relation to logged service requests and project deployment.
Mentors and trains customers to maintain their systems
Is a customer advocate and leverages insights to drive product decisions.
Participate and contribute in cross functional team as an active team member. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects
- Manage effective communication with internal and external cross functional teams.
Effectively utilize service and project management tools for the logging, triage and classification of cases and time worked against a project in line with published work instructions, leading to resolution – remotely or onsite.
Resolve technical issues and offer proactive technical support
- Monitoring of cases that has been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved.
Meeting project milestones and timelines for tasks / activities that has been assigned.
Negotiating and prioritizing, timelines, case load with various internal stakeholders and/or the support teams.
Work on root cause analysis of the incident when needed and work with Problem management team for further analysis.
Undertaking analysis of cases to identify recurring incidents that could be potentially due to quality of deployment during the project phase and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types
Participate project deployment and associated activities which may require working beyond business hours.
Work with the technical support team to optimize existing install bases with learnings from deployments.
We are looking for:
Bachelor’s degree in Computer Science or Information Technology
2 - 3 years’ experience in Healthcare Informatics or IT
High level of Customer Service Experience and Client Facing Experience
Proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution – willing to learn and immerse in the Healthcare Industry and Healthcare Processes
Knowledge in Oracle database, VMware, Hyper-V, Windows Server application and network technologies.
Awareness of or Familiarity with healthcare date exchange protocols like including DICOM, HL7 etc. preferred
Proven ability to solve problems systematically and effectively, ensures high customer satisfaction
Self-driven, independent, humble and team spirited as well as exhibits leadership through personal responsibility, accountability and teamwork.
How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
- Philips Jobs