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Kforce Healthcare Customer Service Representative in Phoenix, Arizona

Kforce has a client that is seeking a Healthcare Customer Service Representative in Phoenix, AZ.Summary:The Customer Service Representative III will respond to inquiries resulting from scheduling questionnaires or communications. Agents will answer incoming calls from the public related to scheduling and ensure appointments are set up correctly. Essential Duties and Responsibilities: * Transfer/refer caller to appropriate entities according to the established guidelines * Facilitate the fulfillment of caller requests for appointments, materials via mail, email, or download * Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate * Escalate calls or issues to the appropriate designated Maximus staff for resolution, as needed * Track and document all inquiries using the applicable systems * Facilitate translation services for non-English speaking callers according to outlined procedures * Attend meetings and trainings, as requested, and maintain up-to-date knowledge of all programs and systems * Meet quality assurance (QA) and other key performance metrics * Report problems that occur and assist with the resolution * Utilize databases and written materials to look up and provide information to telephone inquiries * Respond to telephone inquiries within the set departmental staffing and time parameters * High School diploma or GED * 3 months experience in a call center or related job that services a medical or public health vertical * Effective communicator with strong ability to provide empathy and excellence customer experience * Strong data entry and telephone skills * Proficient internet search skills * Working knowledge of Microsoft Office and ability to learn and utilize software applications * Excellent organizational, interpersonal, written, and verbal communication skills * Excellent listening, comprehension, communications (verbal and written) problem solving and customer service skills * Ability to perform comfortably in a fast-paced work environment * Ability to successfully execute many complex tasks simultaneously * Ability to work as a team member, as well as independently * Previous experience with computers, phone systems, and headsets * Must have a PC, MAC, Laptop or Desktop computer - No Chromebooks, Notebooks, Netbooks, Tablets or iPads will be allowed * Windows 10 required * 8GB RAM required * 256G Hard Drive required * Must have Wired internet connection (Ethernet cable) - No Wi-Fi * Minimum 20 Mbps Download and 10 Mbps Upload * Must have a USB Wired Headset (No Bluetooth) Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:18.00Maximum Compensation:18.00

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