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Acrisure LLC Applied Epic Support Specialist (Not EPIC Healthcare Systems Related) in Portland, Oregon


Acrisure has been named the fastest growing insurance brokerage firm three years in a row by Business Insurance Magazine. We have 100 locations across the US and continue to grow every month. To fuel that growth, we have another exciting opportunity as an Application Support Specialist. This position is responsible for configuring, customizing, and providing application support to our Agency Partners.

Essential Duties and Responsibilities:

  • Assists with configuration of Agency Management System.

  • Provide effective, proficient customer service in a professional and courteous manner.

  • Maintenance of Agency Management System including security, system access, setup of carriers/financial companies and reports.

  • Provide application help desk support to our Agency Partners.

  • Assist with development of training and Help Desk support material.

  • Provide manager with regular updates on issues.

  • Provide configuration support for pre and post conversion deployments to Epic.

  • Manage multi projects at once.

    This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience :

  • Applied EPIC agency management system experience required.

  • High School Diploma or the recognized equivalent is required.

  • Minimum 3 years working with insurance-industry specific software required.

  • Associates degree or the recognized equivalent in education and experience is preferred.

    Technology Skills Required :

  • High PC skills including experience with Microsoft Office Suite including Word, Excel, Power Point, Outlook, Explorer, the internet, and specific insurance industry software is required.

    Other Required Qualifications :

  • Ability to multi-task, organize, prioritize work, and meet deadlines.

  • Attention to detail is critical.

  • Strong verbal, written and interpersonal skills.

  • Must be customer service and technology oriented.

  • Ability to investigate and problem solve.

  • Team player and ability to work independently with limited supervision.

  • Evenings, weekends, or non-regular hours will be required.

  • Remote employees must have a dedicated quiet work area.

  • Ability to travel, limited to 2-4 times annually.

    Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate stress due to regular deadlines and daily challenges.

  • High finger dexterity while typing documents and forms.

  • Occasionally lift, up to 20lbs.

    Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is done in a temperature-controlled, non-smoking office.

  • Workstations are cubicles with moderately high sides.

  • The noise level in the work environment is usually moderate.

    Together with our Agency Partners, Acrisure is reshaping the insurance industry. Be a part of that evolution and join the Acrisure community, either as part of our Home Office support teams or within one of our Agency Partners. Visit our website to see available job openings in insurance, accounting, account management, and more.

    To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Acrisure’s Human Resources Talent Department.

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