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Conduent Business Analyst I (Healthcare Payor Software) in Queens, New York

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

The Business Analyst I position offers an exciting opportunity to help support our leading edge claims processing system. Candidates must be detail-oriented with strong communication skills and a desire / willingness to learn about the Healthcare industry. Candidates should also be able to effectively multi-task while remaining flexible to changes in priorities and deadlines.

Job Responsibilities:

  • Research and provide assistance in resolving software-related issues reported by our client base regarding system functionality and performance

  • Communicate clearly to customers resolutions of issues reported

  • Participate in regular meetings with customers to establish relationships, work through reported issues, and discuss business processes

  • Assist customers with configuration-related requests

  • Record testing/research results and communicate effectively with the development team providing enough detail to replicate results

  • Maintain a working knowledge of the software and customer business processes

  • Occasional travel to customer sites for observational or troubleshooting purposes

  • Perform testing of changes and or enhancements made to the system on an as needed basis

Note: Previous software troubleshooting experience and / or a background in Healthcare Eligibility, Benefits Administration, Provider Contracts, Claims Processing, and Claims Payment is a plus.

Education: Associates degree, Bachelors degree or equivalent experience.

General computer knowledge working with Microsoft Windows based applications is required. SQL knowledge is a plus.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

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