Guidehouse Healthcare Revenue Cycle Digital Optimization Specialist - Associate Director in Raleigh, North Carolina
Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges and navigate significant regulatory pressures with a focus on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that prepare our clients for future growth and success. The company has more than 10,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit: www.guidehouse.com.
Associate Directors are responsible for managing projects from cultivation to completion. In this role, you will lead the activities of the designated project team and support the day-to-day management of the client relationship. You will effectively develop and manage work plans, staffing, deadlines and budgets and manage multiple projects simultaneously. Your work products are high quality and client-ready. In this visible role, you’ll lead team meetings and guide, manage, and coach staff consultants, providing constructive feedback on their project participation and overall career development. You will also collaborate with Directors and Managing Directors, keeping them abreast of project progress and important developments. You will also take part in sales initiatives and practice development.
We encourage career development and hiring for the long term. Associate Directors follow a clearly defined career path. As you hone your sales, project management skills, ability to manage multiple work streams, professional expertise, and meet client and business development goals, you will progress to the next level, Director.
We are looking for a combination of RPA/automation, omnichannel solution development, contact center operational expertise, deep technical EMR skills and telephony knowledge to deliver best in class solutions for our clients. Joining our team would provide you with an opportunity to leverage your digital front door business architecture experience to create immediate value for your clients.
• Experience improving the end to end journey so consumers can easily and confidently find and access the care they need • Understands marketing and benchmarking relevant to digital strategy • Understands enterprise strategic planning and alignment of organizational project/programs • Understands the technical architecture for designing a digital front door strategy, including solutions • BA/BS Degree in Business Administration, Health Care Administration, or Clinical Administration • 8+ years of core revenue cycle management and/or relevant clinical operation experience, with a strong focus on contact center design and implementation • 3+ years of management consulting, professional services, and/or project management experience • Technical expertise of the front-end patient access revenue cycle modules of EMR systems such as Epic, Cerner or Allscripts • Certifications in Epic Cadence, Grand Central (ADT) and/or Prelude highly desired • Proven success in driving operational process improvement and change management for revenue cycle optimization projects within hospitals and/or health systems • Advanced data manipulation and analytical skills using Excel • Willingness to travel to client sites across the United States up to 75% (Monday-Thursday every week)
The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.
This position is available virtually from PST, CST or EST time zones.
Due to our contractual requirements, to be eligible for this role, you must be fully COVID-19 vaccinated at time of hire. By checking the box, I attest I have read the statement above and agree to be fully vaccinated at the time of hire.
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Rewards and Benefits
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
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