Aerotek Customer Service Representative - Healthcare 1 in Remote, Oregon
The HM's are essentially looking for candidates with at least 1 year of customer service experience in any capacity (hospitality, retail, fast food, etc.)
Start Date is 2/01/2021 Candidates will train M-F 8am-4:30pm, after training, the schedule can fall anywhere from 8am-6pm. Candidates MUST be okay to work as late as 6pm M-F, as they will likely end up on a 9am-6pm shift.
Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities: Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage ones time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software.
Education/Experience: High school diploma or GED preferred. 0-2 years customer service related experience required.
customer service, customer service oriented, customer care, typing, multitasking
Top Skills Details:
- Customer Service.
- Data entry and documentation.
- Flexible and able to multi-task.
- Quick learners.
Additional Skills & Qualifications:
Must be able to multi-task (talk on the phone while documenting conversation/researching answers)
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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