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Aerotek Healthcare Customer Service Representative in Rosemont, Illinois

Qualifications:

  • 1+ Years Of Customer Service Over The Phone (Preferably Healthcare Call Center Experience) -

  • Proven Reliability At Previous Employers And Consistent Work History

  • Medical Terminology

  • Healthcare Related Certificate/Degree A Plus! (Nursing, Medical Asssting, Etc.)

Description:

  • Will be handling calls and answer questions and request on Live Chat.

  • They will be taking 40 - 50 calls per day. These calls can be 10 - 40 minutes.

  • Answer multiple people via live Chat at once.

  • They only schedule with family or primary care doctors. They do NOT schedule appointments for any specialists. If someone needs a specialist, then they will get transferred to the contact center.

  • There will be a lot of people that are calling to sign up for classes through advocate

  • Anyone that calls the main number, (800) 3 Advocate gets sent over to this team. They then determine if they should transfer the calls or deal with the customer

  • some of these people that call in can be doctors or other healthcare professionals.

  • They will use multiple systems that are specific to Advocate to document and also to navigate to answer questions.

  • 90% of the calls are inbound and 10% will be outbound. The outbound calls are mostly follow ups

  • 80% of the calls will be to find a doctor, find classes, billing, payment processing. They are NOT DOING any billing or processing.

  • Only 20% of the calls are going to be to set appointments.

  • insurance verification

  • They will use a dual screen monitor and will be working in cubicles

TRAINING HOURS:

The shift will be between 8a-6:30 p for the first 3 weeks of training

**IMPORTANT - After a month of training they will have to work a Saturday every three weeks.

HOURS:

The call center is open from 7 AM - 7 PM, need to be flexible to work an 8 hour shift in between these hours. The facility is open half days on Saturdays in which the team routes to help out. The hours for Saturday are 9am to 2pm.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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